ECS: Symptomkode: 13007; 13008: Varsler etter oppgradering til 3.7-rapportering i informasjonshendelser i brukergrensesnittet

Summary: Symptomkode 13007 og 13008 for ECS 3.7 er bekreftet som falske varsler og har ingen innvirkning på ECS.

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Symptoms

Etter en oppgradering til ECS 3.7 sendes gjentatte hendelser til startsiden og utløser nye serviceforespørsler.

Hendelser for Ring hjem:
SymptomCode 13007: 
Case Description
Connect Home

Clarify Id: APM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: APM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13007
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Storage tier is degraded or poss
CallHome: true
FirstTime: 2022-02-26T10:12:35.980Z
LastTime: 2022-02-26T10:12:35.980Z
Description: Storage tier is up
Count: 0
SymptomCode 13008: 
SC: 13008 Prod: ELASTICCLOUDSTORAGEAPP S/N: CKM00000000000
Next Customer Contact
Case Description
Connect Home

Clarify Id: CKM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: CKM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13008
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Fault Domain is degraded or poss
CallHome: true
FirstTime: 2022-02-28T20:12:12.213Z
LastTime: 2022-02-28T20:12:12.213Z
Description: Fault Domain is up
Count: 0

Følgende hendelser rapporteres i ECS-grensesnittet:

Cause

ECS-tjenesten eventsvc prøver å rydde opp i to ikke-eksisterende varsler og utløser varsler for informasjonsgrensesnitt.

Resolution

Funksjonen for oppringing av startside for symptomkodene 13007 og 13008 blokkeres fra å opprette nye serviceforespørsler. 

Grensesnittvarslene kan ignoreres for dette problemet, siden de er informative og ikke har noen innvirkning på ECS. Hvis varslene må skjules, vil problemet bli løst i en senere utgivelse av ECS-koden.

Affected Products

Elastic Cloud Storage

Products

ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Hardware Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000196905
Article Type: Solution
Last Modified: 16 Apr 2024
Version:  2
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