Exchange ActiveSync Configuration Tool is unable to configure communication with Policy Proxy

Summary: This article discusses an issue with the Exchange ActiveSync (EAS) Configuration Tool displaying the error message "Failed to add the OTASync module declaration." during the setup of the Exchange ActiveSync management. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

When running the EAS Configuration Tool to set up Exchange ActiveSync management while the Exchange ActiveSync web application is configured to run in IIS Classic mode, policy communication errors occur and the following message displays:

"Failed to add the OTASync module declaration."

Log entry: 2014-08-25 12:03:32,971 ERROR Credant.EASConfig.EASMDConfig I[] T[1] - Failed to setup the modules section System.NullReferenceException: Object reference not set to an instance of an object. at Credant.EASConfig.EASMDConfig.AddIISModuleSection()

2014-08-25 12:03:32,971 ERROR Credant.EASConfig.EASMDConfig I[] T[1] - Failed to add the OTASync module declaration

Cause

Not Applicable

Resolution

To work around this issue, if possible, use IIS Integrated mode.

As an alternative, the web.config and EASMailboxManager.exe.config files can be modified to correct the issue.

Note: Take special care not to overwrite the <configsection> if one exists, but instead add the OTASync config section inside the existing <configSection>. The same care should be taken with the <httpModules> section.

Go to the EASConfigUtility.log, at the following path (c:\Program Files\Dell\EAS Configuration Utility\EASConfigUtility.log), on your Exchange Server.

  1. The PolicyProxy address should be set to the IP address or hostname of the Policy Proxy as entered in the Server UI at setup.
  2. In the web.config file, under <configuration>, add the following:
<configSections>
     <section name="OTASyncConfig" type="Credant.OTASync.OTASyncControlConfigSection, OTASyncControl, Version=8.0.0.0, Culture=neutral, PublicKeyToken=5d874789881803c4" /> </configSections>
<OTASyncConfig>
      <ModeSettings mode="Full" />
      <CacheSettings enabled="true" ttl="25" />
      <PolicyProxies>
          <PolicyProxy address="localhost" port="8090"/>
      </PolicyProxies>
</OTASyncConfig>

under <system.web>, add the following:
     <httpModules>
         <add name="OTASyncControl" type="Credant.OTASync.OTASyncModule, OTASyncControl, Version=8.0.0.0, Culture=neutral, PublicKeyToken=5d874789881803c4" />
</httpModules>

in the EASMailboxManager.exe.config file, under <configuration> add the following:
   <configSections>
           <section name="ExchangeManagementConfig" type="Credant.ExchangeManagement.ExchangeManagementConfigSection,
 EASMailboxManager"/>
    </configSections>
    <ExchangeManagementConfig>
          <ServiceSettings startupdelay="5" />
          <PolicyProxies pollinginterval="1">
                <PolicyProxy address="localhost" port="8090"/>
Note: The "localhost" must be changed to the Dell Data Protection | Enterprise Edition Server FQDN. 
         </PolicyProxies>
  </ExchangeManagementConfig>

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000145272
Article Type: Solution
Last Modified: 06 Mar 2024
Version:  9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.