Avamar: Could not save console server data to server caused by incorrect file permissions

Summary: Could not save console server data to server (Symptom Code 22402) caused by incorrect file permissions in the prefs directory.

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Symptoms

This event can be logged as a Dial Home event, an MC UI event or seen in the command line of the Avamar Utility Node:

Symptom: 22402, Desc: Could not save console server data to server.
 

The following error may also be logged in the flush log (/usr/local/avamar/var/mc/server_log/flush.log) on the Avamar Utility Node: 

avtar Error <5137>: Unable to open "var/mc/server_data/mcserver.xml" for backup (code 13: Permission denied).

Cause

If any file in the directory "/usr/local/avamar/var/mc/server_data/prefs" does not have "admin:admin" ownership, flushes fail.

Resolution

Check the ownership of the files in the /usr/local/avamar/var/mc/server_data/prefs/ directory:

1. Log in to the Avamar Utility Node as admin and load the admin keys. For instructions on loading keys see Avamar: How to Log in to an Avamar Server and Load Various Keys.

2. Check the existing ownership:

ls -la /usr/local/avamar/var/mc/server_data/prefs/

See APPENDIX A for sample output.

a. If all file ownership is correctly set to "admin:admin," stop referencing this article and review Avamar: Symptom Code 22402 - Could not save console server data to server (Resolution Path) for additional troubleshooting.

b. If any ownership is not admin:admin, go to Step 3.

3. Switch to the root user: 

su -
 

4. Change to the directory: 

cd /usr/local/avamar/var/mc/server_data/prefs
 

5. Correct the permissions on files that are not "admin:admin":

chown admin:admin <filename>
 

6. Repeat for each file with incorrect ownership.

7. Restart the Management Console Server (MCS) using Avamar: How to Restart Management Console Server

8. Monitor the MC UI Event Monitor to ensure that MCS flushes are now working.

If flush errors continue, review Avamar: Symptom Code 22402 - Could not save console server data to server (Resolution Path) for additional help.

Additional Information

APPENDIX A: Example output showing mcserver.xml with the correct permissions and mcserver.xml.old with the incorrect permissions:

drwxr-xr-x  2 admin admin  4096 Oct 18 11:44 . 
drwxr-xr-x  7 admin admin  4096 Nov 16 11:45 .. 
-rw-r--r--  1 admin admin 31358 Oct 18 11:44 mcserver.xml 
-rwxr-x---  1 root  root  31366 Oct 18 11:42 mcserver.xml.old 
-rw-r--r--  1 admin admin  4506 Sep 23  2003 preferences.dtd

 

Note: In the example above, the original mcserver.xml file was renamed to mcserver.xml.old because the permissions were owned by root. A new file was copied and permissions changed to admin:admin.

All permissions must be changed to admin:admin for a successful flush.

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000165650
Article Type: Solution
Last Modified: 01 Oct 2025
Version:  8
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