SupportAssist for Home PCs Closes When Changing Windows Contrast Theme

Summary: SupportAssist for Home PCs (versions 4.6.5 through 4.8.x) stop working and automatically closes if it is open while changing a Windows contrast theme.

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Symptoms

Changing the Windows contrast theme (from Windows Settings, Accessibility, and then Contrast) while SupportAssist for Home PCs is open causes SupportAssist for Home PCs to close. SupportAssist for Home PCs can be reopened, and it works with no issue.
SupportAssist for Home PCs and Windows Contrast Settings 

Affected Platforms:

  • SupportAssist for Home PCs

Affected Versions:

  • v4.6.5 through 4.8.x

Cause

SupportAssist for Home PCs subscribes to the Windows event handle to react to theme changes. This creates an error that closes the SupportAssist for Home PCs user interface.

Resolution

The engineering department is working on a fix to be released in SupportAssist for Home PCs version 4.10 and later. The updated version of SupportAssist is posted to the computer’s support page once it is made available.

SupportAssist updates, once made available, may also be installed through SupportAssist.

  1. Connect to the Internet using a network cable or using Wi-Fi.
  2. Once prompted, click Yes, continue.
    Ready to update SupportAssist prompt with Yes, continue button 
Note: Check the version of SupportAssist by going to Control Panel, Programs, Programs and Features, Settings, Apps, then Installed apps (Apps & features).

Affected Products

SupportAssist for Home PCs
Article Properties
Article Number: 000304989
Article Type: Solution
Last Modified: 07 Apr 2025
Version:  1
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