Dell Data Protection External Media Edition Service fails When Processing an Encrypted Folder List that is too Large

Summary: When processing an encrypted folder list that is too large, the Dell Data Protection | External Media Edition service crashes.

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Symptoms

Affected Products:

  • Dell Data Protection | External Media Edition

When you publish an EME policy with a folder list that exceeds the 2048 character limit the following begins to happen:

  • When the Shield consumes the policy, the EME service stops and begins a shutdown on the Windows client.
  • This issue affects both Client and Server.
  • The problem is the policy on the Server, but the indicator is the EME Service crash on the Client.

Cause

When an External Media Edition (EME) policy exceeds the 2048 character limit, the EME Service shuts down the operating system. EME adds several hard coded policies to the encrypted folder list, which pushes the string size past the 2048 limit.

Resolution

This issue has been resolved in Dell Data Protection | Enterprise Edition v9.5 and the limit is now 50,000 characters.

Workaround:

  • Reduce the number of characters in the EME policy to a maximum of 2048 characters.
Note: There is additional overhead in the policy format that accounts for additional characters including:
  • Carriage returns
  • Line feeds
  • Commas

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124208
Article Type: Solution
Last Modified: 07 Sept 2023
Version:  8
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