System Login Screen Error During Fingerprint Enrollment

Summary: This article provides information about cold boot or S4 resume from battery mode, OS show "Something went wrong." on login screen during enrolling of the fingerprint.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

 

Something went wrong on our end. Please try again Error

 

End users may see the message "Something went wrong on our end. Please try again."

 

Fingerprint Error

(Figure 1. Error Message)

 

Affected platforms

  • Latitude 5320
  • Latitude 5520
  • Precision 3560
  • Latitude 5530

 


Back to Top

Cause

 

Intel TGL-U reference code triggers a reset during power-on to configure the TDP (thermal design power) setting. The reset caused TPM report an error 0x8028008B to OS.


Back to Top

Resolution

 

End users can log in a second time and enroll fingerprint.

 


Back to Top

Affected Products

Latitude 5320, Latitude 5520, Latitude 5530, Precision 3560
Article Properties
Article Number: 000197406
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.