PowerProtect: Index Jobs Fail with Error IDX0031, Slow Read Operations on XFS File Systems

Summary: This article discusses the issue of Virtual Machine (VM) indexing jobs failing with error IDX0031. This issue affects the VM with XFS file systems, due to slow read operations to the Data Domain, resulting in failed indexing and search functionality. ...

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Symptoms

Some VM indexing jobs are taking a long time and are failing with the following error:

IDX0031: Search indexing job failed

If the issue persists, contact Dell customer support.

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The extraction of disk '2001', partition '1' made no progress within 2700
seconds, and was aborted. This could be due to temporary network issue

screenshot of error message

Cause

This issue occurred to the VM which has XFS file systems. 

Search logs indicated reads to the Data Domain were sometimes slow.

PowerProtect Data Manager determines a stuck extraction process by looking at the last modification time of a SQLite file. Every certain number of Database insertions or processing of some XFS nodes force an update of the SQLite file. If read operations are slow, there may not be enough operations to trigger an update.

Symptoms found in the logs: Indexing jobs of VMS which have XFS file systems were shown as failed.

Resolution

This issue is addressed in PowerProtect Data Manager version: 19.22

Products

PowerProtect Data Manager
Article Properties
Article Number: 000361916
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  2
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