Cannot Access Computer Using Fingerprint After Reboot

Summary: Dell 14 Plus DB14250, Dell 16 Plus DB16250, Dell 14 Plus 2-in-1 DB04250, and Dell 16 Plus 2-in-1 DB06250 are unable to access the computer using fingerprint login after reboot.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

When rebooting the computer, fingerprint login or setup for Windows Hello fingerprint does not function. The fingerprint device does not appear in Device Manager.

Affected Platforms: 

  • Dell 14 Plus DB14250
  • Dell 16 Plus DB16250
  • Dell 14 Plus 2-in-1 DB04250
  • Dell 16 Plus 2-in-1 DB06250

Cause

The inability to use the fingerprint login is due to a BIOS issue.

Resolution

Updating to BIOS version 1.1.0 or later on the computer resolves the issue. To download and install the BIOS, reference Dell BIOS and UEFI Update Download and Installation Guide.

Affected Products

Dell 14 Plus 2-in-1 DB04250, Dell 16 Plus 2-in-1 DB06250, Dell 14 Plus DB14250, Dell 16 Plus DB16250
Article Properties
Article Number: 000289869
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.