NVP-vProxy: Registration fails - Unable to register NSR VMware proxy: Received an HTTP code: 500: i/o timeout

Summary: The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. When attempting to add a vProxy in the NetWorker Management Console (NMC), you notice that the NMC Logs section shows the vProxy become enabled, initiate registration, fail registration with vProxy to vCenter i/o timeout error, and become disabled / unavailable. The NMC Alerts section shows the vProxy is unavailable. Enabling communication between vProxy and vCenter over port 443 allows proper vProxy registration. ...

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Symptoms

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. When attempting to add a vProxy in the NetWorker Management Console (NMC), you notice that the NMC Logs section shows the vProxy become enabled, initiate registration, fail registration with vProxy to vCenter i/o timeout error, and become disabled / unavailable. The NMC Alerts section shows the vProxy is unavailable. 
MM/DD/YYYY HH:MM:SS nsrd NSR notice vProxy 'vproxy01.dellemc.lab.com' is now Enabled.
MM/DD/YYYY HH:MM:SS nsrd NSR info VM proxy Warning event: vProxy 'vproxy01.dellemc.lab.com' is unavailable.
MM/DD/YYYY HH:MM:SS nsrd NSR info VM proxy Info: Initiating registration of NSR VMware proxy 'vproxy01.dellemc.lab.com'
MM/DD/YYYY HH:MM:SS nsrd NSR info VM proxy Warning: Unable to register NSR VMware proxy 'vproxy01.dellemc.lab.com': Received an HTTP code: 500, libCURL message: "", vProxy message: "Error received from vProxy ="500: Post https://vcenter01.dellemc.lab.com/sdk: dial tcp 10.1.2.3:443: i/o timeout".

NetWorker: How to use nsr_render_log

Cause

The vProxy that is failing to register could not communicate with vCenter over port 443, causing the i/o timeout error when adding it to the NMC. 
vproxy01:~ # curl vcenter01.dellemc.lab.com:443
curl: (7) Failed to connect to vcenter01.dellemc.lab.com port 443: Connection timed out

All other vProxies can communicate with vCenter over port 443. 
vproxy02:~ # curl vcenter01.dellemc.lab.com:443
curl: (52) Empty reply from server

Resolution

Open port 443 from the vProxy to the vCenter server. Remove the vProxy entry from the NMC and add it back to the NMC.

NVP vProxy: Troubleshooting Network Connectivity For Backup and Restore Operations
NVP vProxy: How To Unregister/Re-Register a vProxy Appliance?

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000059652
Article Type: Solution
Last Modified: 27 Sep 2023
Version:  3
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