DLmV0198E: Processor sensor CPUMachineCheck - Correctable machine check error (CPU n | APIC ID nn ) Asserted
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Symptoms
DLmV0198E: Processor sensor CPUMachineCheck - Correctable machine check error (CPU 2 | APIC ID 32 ) Asserted
DLmV0198E: Processor sensor CPUMachineCheck - Correctable machine check error (CPU 1 | APIC ID 4 ) Asserted
etc.
Cause
A hardware error is issued and an alert is generated under error message DLmV0198E
Resolution
The respective VTE System Event Log needs to be reviewed for errors. The DLmV0198E error message is generic and does not always reveal the actual failure.
You can check the error via RACADM or by connecting to the VTE
If you can connect to the unit by command line / Putty, command
racadm getsel
or
ipmitool sel list
should reveal the error(s)
Errors will be from the same date as the alert
The above example shows a memory card (DIMM) error.
Customers: if you are notified of this alert message, check to see that a call home alert was sent to Dell EMC via the Support site. This error does generate a call home, and if a case has already been created, the Dell EMC Support staff will follow up on the alert. It usually takes less than an hour to receive a call home alert of this nature.
If you have lost access to the unit, or the DLm is not mounting tapes, contact DLm Support immediately.
Support staff: Troubleshoot the alert via the information obtained from the System Event Log. If you're unable to connect to the command line, attempt to connect to the IDRAC interface to see if the unit can be power cycled. If the unit will not respond to IDRAC commands, send a field resource on site to replace the VTE, if needed.
If the unit is accessible, gather the necessary information to troubleshoot the alert.
You can check the error via RACADM or by connecting to the VTE
If you can connect to the unit by command line / Putty, command
racadm getsel
or
ipmitool sel list
should reveal the error(s)
Errors will be from the same date as the alert
Record: 17
Date/Time: 03/08/2020 05:19:04
Source: system
Severity: Critical
Description: Correctable memory error logging disabled for a memory device at lo cation DIMM_B1.
Date/Time: 03/08/2020 05:19:04
Source: system
Severity: Critical
Description: Correctable memory error logging disabled for a memory device at lo cation DIMM_B1.
The above example shows a memory card (DIMM) error.
Customers: if you are notified of this alert message, check to see that a call home alert was sent to Dell EMC via the Support site. This error does generate a call home, and if a case has already been created, the Dell EMC Support staff will follow up on the alert. It usually takes less than an hour to receive a call home alert of this nature.
If you have lost access to the unit, or the DLm is not mounting tapes, contact DLm Support immediately.
Support staff: Troubleshoot the alert via the information obtained from the System Event Log. If you're unable to connect to the command line, attempt to connect to the IDRAC interface to see if the unit can be power cycled. If the unit will not respond to IDRAC commands, send a field resource on site to replace the VTE, if needed.
If the unit is accessible, gather the necessary information to troubleshoot the alert.
Affected Products
Disk Library for mainframe DLm8500Products
Disk Library for mainframe, Disk Library for mainframe DLm8500Article Properties
Article Number: 000071337
Article Type: Solution
Last Modified: 30 May 2024
Version: 3
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