Third-party Applications Trigger Attack Vector Protection in the Shield Driver
Summary: Some third-party applications can trigger an attack vector protection event in the shield driver, this results in a blue screen on the shielded computer.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Encryption
- Dell Data Protection | Encryption
The symptom occurs during the process of initializing the operating system. After the machine has blue screened, the CMGShCEF.sys driver is listed as the cause along with a 0xDEADDEADDEAD error message.
Cause
When the computer is initializing, the operating system encounters a blue screen that lists the CMGShCEF.sys driver and the 0xDEADDEAD error message.
Resolution
If you encounter this issue, configure the affected computer for a kernel memory dump. Contact Dell Data Security reference Dell Data Security International Support Phone Numbers for contact information. In addition, collect an MSINFO log from the affected computer.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000123087
Article Type: Solution
Last Modified: 07 Sep 2023
Version: 8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.