Troubleshooting Dell Monitors with USB Charging Feature

Summary: This article provides information about the Troubleshooting Dell monitors with USB charging feature.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. Other USB Charging Functionality
  2. Configurations That Does Not Work with USB Charging
  3. USB-C Charging Functionality

 

Other USB Charging Functionality

 

U3821DW_Monitor_1

(Figure 1: Other USB Charging)

 

Other USB Charging: Selecting "Off in Standby Mode"

The objective of this feature is to remove Universal Serial Bus (USB) charge capability on the monitor when the laptop enters sleep mode.
There are many variables and setup issues with this feature that must be addressed.
The content in the monitor's Users Guide may be confusing to Dell users. This article may help clarify the functionality.

The following connections are suggested for this feature to work properly:

  1. DisplayPort (DP) to DP connection or Mini-DP to DP connection: DP or Mini-DP connected to the personal computer and DP connected to the monitor.
  2. High-Definition Multimedia Interface (HDMI) to HDMI connection: HDMI connected to the personal computer and HDMI connected to the monitor
  3. Using Type C to DP dongle: Type C connected to the laptop and DP connected to the monitor.
  4. Using Type C to HDMI dongle: Type C connected to the laptop and HDMI connected to the monitor.
Note: For the above connections, you must REMOVE type C cable from the monitor or the USB-A upstream from the monitor.
Note: For the "Other USB Charging" feature, Customers can select USB charging on the monitor to "ON" or "OFF."
  • If ON is selected, when the laptop enters sleep mode the monitor USB ports still provides power to USB devices.
  • If OFF is selected, when the laptop enters sleep mode the monitor USB ports no longer provides power to USB devices.


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Configurations That Does Not Work with USB Charging

 

U3821DW_Monitor_2

(Figure 2: USB Type C to USB Type C)

 

Note: The following configurations does not work with the USB Charging feature:
  1. There is no option available to disable the USB charge when using a Type C to C connection. The reasoning is so that the mouse can wake the laptop when it does enter sleep mode.
  2. When using the USB-A upstream cable, there is no option available to disable the USB charge on the monitor.

U3821DW_Monitor_3

(Figure 3: USB A to USB B Upstream Cable)

 


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USB-C Charging Functionality

 

U3821DW_Monitor_4

(Figure 4: USB-C Charging)

 

The objective of this feature is to select charging power capability to the laptop when the monitor is powered off with the front power button. You must be using a Type C to C connection setup.

  • If selecting On in Off mode allows charge to the personal computer over Type C cable while the monitor power button is turned off.
  • If selecting Off in Off mode will not charge the personal computer over Type C cable while the monitor power button is turned off.
Note: For the "USB-C Charging" feature to work properly, the laptop should not support "Dell Power Button Sync" (DPBS) For laptops that support DPBS, the USB-C Charging feature is disabled.

U3821DW_Monitor_5

(Figure 5: Personalize)

 


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Affected Products

Dell 24 Video Conferencing Monitor C2422HE, Dell 27 Video Conferencing Monitor C2722DE, Dell 34 Video Conferencing Curved Monitor C3422WE, Dell P2219HC, Dell P2419HC, Dell P2421DC, Dell P2422HE, Dell P2719HC, Dell P2720DC, Dell P2721Q, Dell P2722HE , Dell P3221D, Dell P3222QE, Dell P3421W, Dell S2422HZ, Dell S2722DZ, Dell S2722QC, Dell U2421E, Dell U2421HE, Dell U2422HE, Dell U2720Q, Dell U2721DE, Dell U2722DE, Dell U3219Q, Dell U3419W, Dell U3421WE, Dell U3818DW, Dell U3821DW, Dell U4320Q, Dell U4919DW, Dell UP2720Q, Dell UP3221Q, Dell S2722DC ...
Article Properties
Article Number: 000192322
Article Type: How To
Last Modified: 15 Nov 2024
Version:  6
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