Secure Connect Gateway: Restore corrupt partition when SCG boots into Emergency Mode
Summary: When a Secure Connect Gateway boots into Emergency Mode, this is often due to a corrupted partition. The instructions in this article will help you to recover from a corrupted disk partition. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
For Secure Connect Gateway (SCG), the partition most likely to see corruption is /var/lib/docker - this is where the data for the SAE and ESRS containers reside.
To make repairs, open the VM Console (VMware or Hyper-V).
Enter the root password at the prompt.
Check to see which partitions are mounted.
df -h
Compare the list of mounted partitions to the list in the file system table (/etc/fstab):
cat /etc/fstab
For SCG, the most common missing partition is /var/lib/docker, but there may be others.
Once you have identified the corrupted partition, see if you can recover it:
fsck -y /var/lib/docker
Note: The -y option tells the command to automatically answer the prompt to fix any corruption found by the File System Checker command.
Once the corruption is repaired, mount the partition:
mount -a
Verify that the partition can be seen by the system:
df -h
If the partition has been restored, reboot to get a clean start for all services.
reboot
After reboot, you should find that all partitions have been mounted, and all services are running.
Now try logging into the Web user interface for the gateway:
SCG: https://<gateway IP>:5700
The corrupted partition has been repaired, and the system is up and running again.
Affected Products
Secure Remote Services Virtual Edition, Secure Connect Gateway - Virtual EditionArticle Properties
Article Number: 000202483
Article Type: How To
Last Modified: 11 May 2025
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.