PowerEdge: Service and Troubleshoot Rack and Tower Servers Hardware and Software - Documentation and Videos
Summary: Information about servicing and troubleshooting issues in your Dell PowerEdge Rack and Tower servers' hardware and System Management tools
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Instructions
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Service and Troubleshoot PowerEdge Rack and Tower Hardware Issues
- See the "Installing and removing system components" chapter in the latest version of the Installation and Service Manual (ISM) of your PowerEdge Rack and Tower server model.
- Dell Technologies 16th Generation PowerEdge Server Troubleshooting Guide
| R230 | R330 | R430 | R530 | R530xd |
| R630 | R730 | R730xd | R830 | R930 |
| R240 | R340 | R440 | R540 | R640 |
| R740 | R740xd | R740xd2 | R840 | R940 |
| R940xa | R6415 | R7415 | R7425 | R250 |
| R350 | R450 | R550 | R650 | R650xs |
| R6515 | R6615 | R6625 | R750 | R750xa |
| R750xs | R7515 | R7525 | R260 | R360 |
| R660xs | R660 | R760 | R760xa | R760xd2 |
| R6615 | R7615 | R7625 | R860 | R960 |
| XE2420 | XE7100 | XE7420 | XE7440 | XE8545 |
| XE8640 | XE9640 | XE9680 | XR11 | XR12 |
| XR2 | XR4000r | XR4000w | XR4000z | XR4510c |
| XR4520c | XR5610 | XR7620 | XR8000r | XR8610t |
| XR8620t | R470 | R670 | R770 | R6715 |
| R6725 | R7715 | R7725 | XE9680L | XE9685L |
| R570 |
- Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell Computer, Tablet, or Servers
- Dell PowerEdge: Troubleshooting a Server that does not start (No Power, No POST, No Boot and No Video
- Windows Debugging on Dell PowerEdge Servers
- Diagnostic tools for advanced troubleshooting on PowerEdge servers
- For information about installing and upgrading components in PowerEdge servers, see the PowerEdge SolVe Online page.
- Visit the following page and ask for support pertaining to your product category: Dell Community.
Whether you are a managed service, cloud service, or hosting service provider, the Dell Expert Network program brings a world of advantages for you and your clients through our network of technology partners, tools, and resources. For more information, visit the Dell Expert Network page.
Troubleshoot issues in iDRAC
- See the “iDRAC Error and Event Messages Reference Guide” iDRAC Event and Error Messages (EEMs).
- See the “PowerEdge Servers Error and Event Messages Reference Guide” PowerEdge Servers Error and Event Messages Reference Guide.
- See the “Troubleshooting managed system using iDRAC” and “SupportAssist Integration in iDRAC” chapters in the latest version of the iDRAC User’s Guide.
See the following YouTube videos:
- iDRAC firmware troubleshooting
- iDRAC Service Module Troubleshooting
- Run Hardware Diagnostics using Lifecycle Controller on PowerEdge server
- How to download and boot the Support Live Image for PowerEdge servers
- How to gather Technical Support Report (TSR) from IDPA using iDRAC
- iDRAC connectivity troubleshooting
- Support cases and telemetry collections in Secure Connect Gateway
- How to fix 100% disk usage
- Extract SupportAssist logs using iDRAC9
Troubleshoot iDRAC Service Module (iSM)
- See the “Frequently asked questions” chapter in the latest version of the iDRAC Service Module User's Guide.
Troubleshoot OpenManage Enterprise (OME)
- See the “Troubleshooting connections” chapter in the latest version of the OpenManage Enterprise User’s Guide.
See the following YouTube videos:
Troubleshoot OpenManage Enterprise Power Manager (OME PMP)
- See the “Troubleshooting“ chapter in the latest version of the OpenManage Enterprise Power Manager User's Guide.
Troubleshoot OpenManage Enterprise Services (OMES)
- See the "Services Maintenance Mode" and "Error code appendix" sections in the latest version of the OpenManage Enterprise Services User's Guide.
Troubleshoot OpenManage Integration for Microsoft System Center for MECM (SCCM) and SCVMM
- See the Trouleshooting chapter in the latest version of the OpenManage Integration for Microsoft System Center for System Center Configuration Manager and System Center Virtual Machine Manager Unified User’s Guide.
Troubleshoot Deploy OpenManage Integration for Microsoft System Center for SCOM
- See the Trouleshooting chapter in the latest version of the OpenManage Integration for Microsoft System Center Operations Manager (SCOM).
Troubleshoot OpenManage Integration for VMware vCenter (OMIVV)
- See the “Frequently Asked Questions-FAQ” chapter in the latest version of the OMIVV User's Guide.
Troubleshoot OpenManage Enterprise Integration for VMware vCenter (OMEVV)
- See the “Troubleshooting” chapter in the latest version of the OpenManage Enterprise Integration for VMware vCenter User's Guide.
Troubleshoot OpenManage Integration with ServiceNow
- See the “Troubleshooting” chapter in the latest version of the Dell OpenManage Integration with ServiceNow User’s Guide.
Troubleshoot OpenManage Mobile (OMM)
- See the “Troubleshooting OpenManage Mobile chapter in the latest version of the OpenManage Mobile User's Guide.
Affected Products
Rack Servers, Tower Servers, XE Servers, XR Servers, OpenManage Mobile, iDRAC9, Dell EMC OpenManage Enterprise, OpenManage Integration for Microsoft System Center, OpenManage Enterprise APEX AIOps Observability
, OpenManage Enterprise Operations Manager, OpenManage Enterprise Integration for VMware vCenter, OpenManage Enterprise Services, OpenManage Integration with Microsoft Windows Admin Center, OpenManage Integration for VMware vCenter, Dell EMC OpenManage Mobile - Current Version
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Article Properties
Article Number: 000203864
Article Type: How To
Last Modified: 30 Jul 2025
Version: 16
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