Keyboard Has a Delay or Missing Keystrokes at Preboot After Encrypting with Symantec Endpoint Encryption on Non-US Keyboard Layouts

Summary: Information about non-US keyboard layout issues after encryption with Symantec Endpoint Encryption.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You see missing keyboard inputs or delays when typing in the Symantec Endpoint Encryption environment with a non-US keyboard layout set on the following computers:

  • Latitude 5521
  • Latitude 9510
  • Latitude 9420
  • Latitude 9520
  • Precision 7560

Cause

No cause information is available.

Resolution

Symantec Endpoint Encryption

Ensure that the computer has the newest version of the BIOS that is available.

In addition, Symantec has released Symantec Endpoint Encryption version 11.4 MP1HF1 which can be downloaded from their site: Broadcom: Symantec Endpoint Encryption This hyperlink is taking you to a website outside of Dell Technologies.

The work on a release for the PGP desktop client is probably ongoing. More details on the current state on Symantec's site can be obtained by checking the following article: https://knowledge.broadcom.com/external/article/228244/keyboard-delays-or-missing-keystrokes-at.html This hyperlink is taking you to a website outside of Dell Technologies. or by contacting Symantec Support

Affected Products

Latitude 9420, Latitude 5521, Latitude 9510, Latitude 9520, Precision 7560
Article Properties
Article Number: 000203897
Article Type: Solution
Last Modified: 14 Nov 2024
Version:  4
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