Avamar: VMware FLR-gendannelse mislykkes med fejlen "avvmwfile Error <0000>: Kunne ikke gendanne filer via netværk"

Summary: . Avamar: VMware FLR-gendannelse mislykkes med fejlen "avvmwfile Error <0000>: Kunne ikke gendanne filer via netværk"

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Symptoms

 FLR-gendannelse til en VM mislykkes med følgende fejl: 
avvmwfile Error : Failed to restore files via network, check proxy log for details
avvmwfile Error : assist_restore error. ret: 157
På proxyen i følgende logfil: 
/usr/local/avamarclient/bin/logs/VSphereWebService.log
Vis denne Curl-fejl: CURL Ret: 7  
[VWS - DEBUG] TID=1959 MID=161118: summary.config.vmPathName = [datastore] vmname/vmname.vmx
[VWS - DEBUG] TID=140595754436519 MID=161279: HTTP PUT: Source = /usr/local/avamarclient/bin/BatchDownload.exe
[VWS - DEBUG] TID=140595754436519 MID=161280: HTTP PUT: Target = D:\Users\Administrator\BatchDownload.exe
[VWS - DEBUG] TID=140595754436519 MID=161281: HTTP PUT: Url = https://esxihostname.example.com:443/guestFile?id=2&token=52f03e19-6b09-94c6-35b8-a8a21cb401f62
[VWS - DEBUG] TID=140595754436519 MID=161282: HTTP PUT: Cert =
[VWS - DEBUG] TID=140595754436519 MID=161283: HTTP PUT: DisableSkipHost = false
[VWS - DEBUG] TID=18446744069414586280 MID=161441: CURL Ret: 7, HTTP Ret: 0

Eller denne CURL-ret:  28  
[VWS - DEBUG] TID=18446744069414586280 MID=161441: CURL Ret: 28, HTTP Ret: 0


Cause

Dette er firewall-/netværksproblem.  Funktionen Gendannelse på filniveau kræver, at TCP 443 åbnes mellem Avamar Proxy og destinations-VM'ens ESXi.   Dette krav er dokumenteret i Avamar VMware Guide 

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Resolution

Kundens netværksteam skal tilknyttes og kontrollere, om porten er åbnet i henhold til dokumentationen.

For at teste porten er åben, kan følgende kommando udstedes på Avamar proxy: 
curl -kv https://esxihostname.example.com/

Eksempel på mislykket output: 
198proxy:/home/admin # curl -kv https://esxihostname.example.com:443  && echo sucess || echo failed
* Rebuilt URL to: https://1.2.3.4:443/
*   Trying 1.2.3.4...
* TCP_NODELAY set
* connect to 1.2.3.4 port 443 failed: Connection refused
* Failed to connect to 1.2.3.4 port 443: Connection refused
* Closing connection 0
curl: (7) Failed to connect to 1.2.3.4 port 443: Connection refused
failed

Eksempel på vellykket output: 
198proxy:/home/admin # curl -kv https://10.240.196.10:443  2>/dev/null && echo sucess || echo failed
sucess

Affected Products

Avamar
Article Properties
Article Number: 000209737
Article Type: Solution
Last Modified: 26 Jun 2023
Version:  3
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