PPDM How to register a stand alone server in an environment without a domain or DNS

Summary: PowerProtect Data Manager (PPDM) requires asset sources to be registered with the fully qualified domain name (FQDN). This article provides a workaround to register asset sources which are not part of a Domain. ...

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Instructions

PPDM requires the use of FQDN to register an asset source. 

The following error is seen in the Agentsvc\logs\OpAgentSvc*.log: 
[2023-06-19 10:19:32,233 GMT| 2023-06-19 11:19:32,233278 GMT Standard Time| DBGHTTPSERVER| PID-624| TID-952| ERROR] C:\Program Files\DPSAPPS\AgentService\tmp\_MEI27402\HTTPServer.pyc-startWSGIServer()-Line 5054- Unable to begin HTTP process. The problem could be due to FQDN or IP address of the PPDM. Exiting registration process with exit code 7 
Steps to resolve the error : 
1. Please ensure that the client and PPDM are in same domain.
2. Agentsvc does not support short-names for FQDN for registration.
 Please verify the etc/hosts file for short-names and update it with fully qualified domain names.
3. Restart the agent service and try again.
In order to bypass this scenario, you can create a "fake" domain name.
You can then configure the asset source to add this "fake" domain name as DNS suffix to the hostname:
  • Uninstall the PPDM Agent software. Rename the DPSAPPS\Agentsvc\ssl folder.
  • Add an entry in the host file that points to the server IP, FQDN, and shortname. In this example, our "fake" domain is called fakedomain.local:
192.168.2.54    W2K12ALONE.fakedomain.local    W2K12ALONE
  • Configure the server to add our fake domain name to its own name:
Configure the server to add our fake domain name to its own name:
  • Reboot the server to make the change effective.
  • Reinstall PPDM Agent and wait until registration is successful.
Reinstall PPDM Agent and wait until registration is successful.
  • Once the server is registered, remove the DNS suffix for the fake domain from the server configuration
  • Perform a reboot.

Affected Products

PowerProtect Software
Article Properties
Article Number: 000215108
Article Type: How To
Last Modified: 02 Oct 2023
Version:  2
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