PowerEdge: How To Use the Log Collector Tool

Summary: This article explains the steps to gather the logs required prior to escalating to the Microsoft Domain Engineering team.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

The Log Collector Tool is used to collect all the logs from Switches, Servers, and Operating System.


Steps to collect logs for Azure Stack HCI, AX solution, S2D, and Spaces Direct on PowerEdge.

  1. Run LogCollector in the affected server.
  1. Accept the End User License Agreement (EULA) and introduce the Service Request (SR) number.

log collector ULA and introduce 

  1. From the options available, select the product to collect:

log collector options 

  1. Option 1: SDDC
  2. Option 2: TSR
  3. Option 3: (optional) - For network related OR performance issues, use option 3.
  4. Switch logs from TOR switches or manually run switch command: show tech-support


Any Other Windows Server System (Not AzureStack HCI, S2D, or Spaces Direct)

TSSLogCollect is highly automated and automatically gathers:
  • Recent Memory.dmp files in the system.
  • Contents of C:\windows\minidumps folder
  • Appropriate TSS bundle based in the roles installed in the system.

Steps:

  1. Run LogCollector in the affected server.
  1. Accept EULA and introduce the SR number.

Accepting EULA and introducing SR number 

  1. From the options available, select the product to collect:

EULA options 

  • Option 2: TSR
  • Option 4: TSS

output

  1. Select "Y" for the question Start the collection: 

In the question “Start the collection” press “Y”: 

  1. If a recent memory.dmp file is detected, it also gets collected:

If a recent memory.dmp file would be detected, it will also get collected

  1. At the end of the execution, a message window shows the path where the logs are available:

At the end of the execution a pop-up window will point to the path where the logs are available


Continue to upload the logs from Dell Support.


Instructions:

Follow the instructions in article How to Share Log Files, Screenshots, and Error Messages with Dell.

Affected Products

AX-640, ax-650, AX-6515, AX-740XD, AX-750, AX-7525, AX-760, Integrated System for Microsoft Azure Stack Hub 14G, Dell/EMC AX4-5 with Windows HA Clusters, Dell/EMC AX4-5i with Windows HA Clusters, Storage Spaces Direct R440 Ready Node , Storage Spaces Direct R640 Ready Node, Storage Spaces Direct R740xd Ready Node, Storage Spaces Direct R740xd2 Ready node, Microsoft Windows Server 2016, Microsoft Windows Server 2019, PowerEdge R240, PowerEdge R250, PowerEdge R340, PowerEdge R350, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R840, PowerEdge R940, PowerEdge R940xa ...
Article Properties
Article Number: 000215795
Article Type: How To
Last Modified: 05 Sep 2025
Version:  6
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