Dell Headsets do not Answer Microsoft Teams Calls by Pressing the Call Control Button

Summary: The following article provides information about Dell headsets not answering Microsoft Teams calls by pressing the Call control button.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Pro Wireless Headset WL3024
  • Dell Pro Wired Headset WH3024
  • Dell Pro Plus Wireless ANC Headset WL5024
  • Dell Pro Plus Wired ANC Headset WH5024

A Dell Pro Wireless Headset WL3024, Dell Pro Wired Headset WH3024, Dell Pro Plus Wireless ANC Headset WL5024, and Dell Pro Plus Wired ANC Headset WH5024 user might contact Dell Technologies because of the following behavior during Teams calls.

  • Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 cannot answer incoming Teams calls from a third-party client using type-c dongle.
  • Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 cannot answer incoming Microsoft Teams calls from a third-party client.

In an ongoing Teams meeting, the call control button on the Dell Pro Wired Headset WH3024 and Dell Pro Plus Wired ANC Headset WH5024, and the multimedia button on the Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 on the headset does not accept any new incoming calls.

WH3024 Cal Control Button

Button Function
3 Microphones mute button
4 Volume control button
5 Call control button
6 Microsoft Teams button

Dell Pro Wireless Headset WL3024 Multimedia button

Button Function
3 Power Button (On, Off, BT Pairing)
4 Volume up
5 Multimedia
6 Volume down

Cause

This is an expected behavior as Microsoft Teams client application does not support answering of third-party incoming calls with headset hookswitch button.

Resolution

The user can accept or reject the incoming call through the Teams application user interface under such scenario.

Microsoft Teams incoming call window

Affected Products

Dell Pro Wired Headset WH3024, Dell Pro Plus Wired ANC Headset WH5024, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024
Article Properties
Article Number: 000218780
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  7
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