[PowerScale] PowerScale Archive and Hybrid nodes reporting a spurious external power fault
Summary: PowerScale Archive and Hybrid nodes are occasionally reporting an external power supply fault, however no external issues with power have occurred.
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Symptoms
PowerScale Archive or Hybrid model nodes (A300/A3000/H700/H7000) reports a pair of External Faults on a node power supply:
107.1598576 04/02 03:00 C 107 524519 Power Supply Status: External Fault 107.1598575 04/02 03:00 C 107 524520 Power Supply Status: External Fault
Other nodes in the same rack do not report an issue. Checking data center power, there are no issues with the power supplied to the rack. The event does not cause an outage, and the nodes remains online.
Cause
The power supply manufacturer has determined this is a firmware issue.
Resolution
The message does not indicate a hardware issue and can be ignored. Replacing the power supply does not resolve the issue. Updated firmware to resolve the issue is available in Node Firmware Package (NFP) 13.1.3 and above.
Affected Products
PowerScale Archive A300, PowerScale Archive A3000, PowerScale Hybrid H700, PowerScale Hybrid H7000Article Properties
Article Number: 000224058
Article Type: Solution
Last Modified: 19 Sep 2025
Version: 3
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