Échec des sauvegardes NetWorker Exchange : impossible d’ajouter merge_bitmap_status champ

Summary: NetWorker Module for Microsoft (NMM) effectue une sauvegarde Exchange et échoue avec un message d’erreur : Impossible d’ajouter merge_bitmap_status champ, l’erreur est un nom de colonne dupliqué : merge_bitmap_status ...

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Symptoms

NetWorker Exchange sauvegarde NetWorker Module for Microsoft (NMM) et échoue.

Le processus de sauvegarde démarre et sauvegarde les fichiers log, puis monte le snapshot pour les fichiers de base de données et échoue avec les erreurs suivantes :

BBB exclude list : Unable to open/create g_sqlstr_volumes_table table, error is table 'volumes' already exists.
BBB exclude list : Unable to add merge_bitmap_status field, error is duplicate column name: merge_bitmap_status.

Exemples de journaux

111714 5/22/2024 12:46:45 PM  Attempting to mount snapshot volumes.
111723 5/22/2024 12:46:46 PM  Successfully mounted snapshot volume for source volume (J:) under (C:\Program Files\EMC NetWorker\nsr\tmp\nmm\2024-05-22_12-44-17_30696-33200\1716392805-0-{6406B1BF-B4D5-44CC-BC93- B00E0DE4E722}).

111723 5/22/2024 12:46:46 PM  Successfully mounted snapshot volume for source volume (K:) under (C:\Program Files\EMC NetWorker\nsr\tmp\nmm\2024-05-22_12-44-17_30696-33200\1716392806-1-{1F1AC517-0523-48EC-BFC0- 1C7887C61259}).

111723 5/22/2024 12:46:46 PM  Successfully mounted snapshot volume for source volume (L:) under (C:\Program Files\EMC NetWorker\nsr\tmp\nmm\2024-05-22_12-44-17_30696-33200\1716392806-2-{EB1554D8-1183-4880-B6AD- 6AF60B35CF80}).

GetBitmap(30696:33200) bitmap size for [\\?\Volume{29de740a-e49b-4962-901f-ee8555a2879d}] is 6830048.
GetBitmap(30696:33200) WT_GET_BITMAP successful for [\\?\Volume{29de740a-e49b-4962-901f-ee8555a2879d}].
05/22/24 12:46:57 nsrnmmsv: 05/22/24 12:46:57.998577 Got bitmap for \\?\Volume{29de740a-e49b-4962-901f-ee8555a2879d} volume

GetBitmap(30696:33200) bitmap size for [\\?\Volume{29e839b1-c399-4a34-970a-2936c4558ffc}] is 6828000.
GetBitmap(30696:33200) WT_GET_BITMAP successful for [\\?\Volume{29e839b1-c399-4a34-970a-2936c4558ffc}].
05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.018586 Got bitmap for \\?\Volume{29e839b1-c399-4a34-970a-2936c4558ffc} volume

GetBitmap(30696:33200) bitmap size for [\\?\Volume{2dd3361f-c4c7-40ee-9bca-52930666df57}] is 6819808.
GetBitmap(30696:33200) WT_GET_BITMAP successful for [\\?\Volume{2dd3361f-c4c7-40ee-9bca-52930666df57}].
05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.031588 Got bitmap for \\?\Volume{2dd3361f-c4c7-40ee-9bca-52930666df57} volume


05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.038778 Sectors Per Allocation Unit = 128
05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.038778 Bytes Per sector = 512


05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.047588 BBB exclude list : Unable to open/create g_sqlstr_volumes_table table, error is table 'volumes' already exists.
204237 5/22/2024 12:46:58 PM  BBB exclude list : Unable to add merge_bitmap_status field, error is duplicate column name: merge_bitmap_status.
05/22/24 12:46:58 nsrnmmsv: 05/22/24 12:46:58.050586 WriteTracker: get_vol_handle: Detected an unsuccessful GetVolumeNameForVolumeMountPointW for \\?\Volume{29e839b1-c399-4a34-970a-2936c4558ffc}.  The error is:
123..

 

Cause

Les disques du système de fichiers pour Exchange ont une taille de plusieurs téraoctets (To), mais moins de 16 To.
La taille du cluster sur chaque disque est de 16 kilo-octets (Ko).

 

Resolution

Il est recommandé de suivre les instructions de Microsoft concernant la taille du cluster ci-dessous,

  • Pour les volumes de disque inférieurs à 16 To, utilisez une taille de cluster de 4 Ko
  • Pour les volumes de disque supérieurs à 16 To, utilisez une taille de cluster de 16 Ko

 

Article Properties
Article Number: 000225485
Article Type: Solution
Last Modified: 08 Aug 2024
Version:  2
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