Type-C Dock Firmware Fails on Qualcomm Processor Laptops
Summary: The following article provides information about a firmware update error on Laptops with a Qualcomm Central Processor Unit (CPU). The Dell Firmware Update (DFU) Utility reports an Error: Firmware Update Failed. ...
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Symptoms
Error: WD19S, WD19DCS, WD22TB4, and HD22Q Firmware Update Failed
Anyone with a Dell laptop using the Qualcomm CPU together with a WD19S, WD19DCS, WD22TB4, or HD22Q docking station may experience a firmware error.
Cause
The DFU utility has a compatibility problem with the WD19S, WD19DCS, WD22TB4, or HD22Q docking stations.
Resolution
Updating to DFU Utility Windows 11 ARM64 version 01.00.39, 01.00.23 or later resolves the issue. To download and install the firmware, see the following article:
- Dell Knowledge Base Article: How to Download and Install Dell Drivers
Affected Products
Dell Dual Charge Dock HD22Q, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Inspiron 14 Plus 7441, Latitude 7455, Dell Thunderbolt Dock – WD22TB4, XPS 13 9345Article Properties
Article Number: 000226348
Article Type: Solution
Last Modified: 02 Jul 2025
Version: 5
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