Windows 10 Displays Multiple Playback Devices When Connected to Dell Wireless Headset Using Bluetooth
Summary: Learn why Windows 10 displays multiple playback devices with different names.
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Symptoms
The computer runing Windows 10 may display multiple different playback devices with different names. This is noticed when connected to Dell Wireless Headset using Bluetooth.
Affected Headsets:
- Dell Pro Premium Wireless ANC Headset WL7024
- Dell Pro Plus Wireless ANC Headset WL5024
- Dell Pro Wireless Headset WL3024
Cause
This is to differentiate multiple paths of connections for the headsets.
Resolution
This is working as designed.
Headset Earphone (Dell HR024 Audio Receiver) |
If the dongle is connected, this option appears assuming that both the dongle and Bluetooth connection are used simultaneously. |
Headphones (Dell Pro Plus Wireless ANC Headset WL5024) |
This is the correct selection when connecting the headset using Bluetooth. Choose this option. See the Service Manual of the headset (Connecting the headset > Bluetooth connection) |
Headset (Dell WL5024 Headset Hands-Free AG Audio) |
This is a Bluetooth mono channel device that is primarily used for voice call. Not to be selected as playback device in the playback device list. |
Affected Products
Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024Article Properties
Article Number: 000227603
Article Type: Solution
Last Modified: 25 Nov 2025
Version: 6
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