The Latest Version of Alienware Command Center Must be Installed to Use Alienware Gaming Headsets

Summary: This article provides information about installing Alienware Command Center (AWCC) before using the Alienware Pro and Tri-Mode wireless gaming headsets for the first time.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Alienware Command Center
  • Alienware Pro Wireless Gaming Headset
  • Alienware Tri-Mode Wireless Gaming Headset | AW725H

There are two scenarios in which AWCC must be installed before using Alienware gaming headsets:

Scenario 1:

If the user is connecting the Alienware Gaming Headset for the first time to the computer, AWCC is auto installed with the latest version. The notification below is displayed if the computer has an older version of AWCC 6.x or AWCC is not installed on the computer.

AWCC Installation Manager

Once the notification reaches 100%, the AWCC installation is completed.

Note: Dell Technologies recommends restarting the computer after installation has been completed.

Scenario 2:

If a user has AWCC v5.x or earlier installed, the following message is displayed:

Update Alienware Command Center to enable advanced features of this device

Cause

This is working as designed.

Resolution

To resolve scenario 2:

  1. Click Update Now to proceed with installing the latest version of AWCC
  2. Follow the remaining prompts to perform the update
  3. After successful installation, a computer restart is required

Affected Products

Alienware Command Center, Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H
Article Properties
Article Number: 000250096
Article Type: Solution
Last Modified: 13 Feb 2025
Version:  3
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