Connectrix Brocade B-series: Unable to add switch to SCG. Error "Add product Failed: Response code: 0"
Summary: Error "Add product Failed: Response code: 0"
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Symptoms
Unable to add switch to SCG.
MI2BRDCX7-1T018:FID128:admin> scgconfig --config -serverip 10.59.x.x -port 9443 -model SWITCH-BROCADE-B-GWSCG configuration has been updated successfully.
MI2BRDCX7-1T018:FID128:admin> scgconfig --add -user <username> -password ********Add product Failed: Response code:0Error: Backend Sync failed rc:-1
Cause
Response code:0 - This error code indicates that the switch is unable to reach the SCG server.
This can occur if the firewall is blocking traffic over port 9443 or if there is a network restriction.
Resolution
1) Verify if port 9443 is listening on SCG.
scgdellnordpsn:~ # netstat -tunlp | grep 9443tcp 0 0 0.0.0.0:9443 [0.0.0.0] 0.0.0.0:* LISTEN 1427/dockerd
2) Check with the network team if port 9443 is open between the switches and SCG gateway.
You may also try pinging the SCG IP address from the switch and conversely.
3) Ensure firewall is disabled.
Affected Products
Connectrix ED-DCX7-8BProducts
Connectrix B-Series HardwareArticle Properties
Article Number: 000261119
Article Type: Solution
Last Modified: 11 May 2025
Version: 2
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