PowerProtect Data Manager: After reboot, several services are not running and the server is non-functional.

Summary: Every time the PowerProtect Data Manager server is rebooted, the aaa service shows as started but it is not communicating with sysmgr, which causes sysmgr to not be able to start and the server is non-functional. ...

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Symptoms

Several services are down and have not come back up after the reboot.

 

Cause

The aaa service is not communicating with the sysmgr, which is stopping the sysmgr and the rest of the services from starting up.

Resolution

Workaround:

-restart the aaa service and then start the sysmgr service and then the rest of the services should start on their own.

  1. "aaa restart"
  2. "sysmgr start"

Fix:

Upgrade to PowerProtect Data Manager 19.18.0-04.

Additional Information

PPDMESC-7434

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000265224
Article Type: Solution
Last Modified: 30 Apr 2025
Version:  2
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