Dell Encryption scales improperly with UI resolution

概要: Dell Encryption (formerly Dell Data Protection | Encryption) scales improperly on 4k displays when scaling is set to 250% in Windows 10.

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現象

Note:

Affected Products:

  • Dell Encryption Enterprise
  • Dell Encryption Personal
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition
  • Dell Endpoint Security Suite Pro
  • Dell Data Protection | Security Tools

Affected Versions:

  • v8.10 and 8.17

Affected Operating Systems:

  • Windows 10 (RTM, 1511, 1607, 1703)

原因

Not Applicable

解決方法

Note: This issue has been resolved in v8.18.

On certain devices that are shipped with UHD (4k) screens, and the UI scaling within Windows 10 is set to 250%, the UI may display improperly and be difficult to navigate within the Dell Data Security Console application.

Example of improper scaling issue

This can be temporarily resolved by running the Dell Data Security Console application in Compatibility Mode for Windows 8.

To enable compatibility mode:

  1. Right-click the icon and select Properties.
    Right-click DDS icon
  2. Select the Compatibility Tab.
    Compatibility tab
  3. Check that the box for Compatibility mode is labeled Run this program in compatibility mode for: And leave the setting on Windows 8.
    Windows 8 compatibility mode
  4. Click Apply and then OK to enforce the changes.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

対象製品

Dell Encryption, Dell Endpoint Security Suite Pro, Dell Endpoint Security Suite Enterprise
文書のプロパティ
文書番号: 000124977
文書の種類: Solution
最終更新: 18 6月 2024
バージョン:  12
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