Data domain file system (DDFS) may restart with segfault or panic with malloc error during data-movement to Cloud Tier

요약: Data domain file system (DDFS) may restart with segfault or panic with malloc error during data-movement to Cloud Tier

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.

증상

Data domain file system (DDFS) may restart with segfault  or panic with malloc error during data-movement to Cloud Tier
This issue is applicable to all DDOS 7.7.0.x releases and fix is included in DDOS 7.7.1.0 and later versions

Following alert will be issues during DDFS restart
Alerts History
--------------
Id      Post Time                  Clear Time                 Severity   Class        Object   Message
-----   ------------------------   ------------------------   --------   ----------   ------   -------------------------------------------------------------------------
m0-43   Thu Feb  3 05:18:43 2022   Thu Feb  3 05:19:02 2022   ERROR      Filesystem            EVT-FILESYS-00008: Filesystem has encountered an error and is restarting.
-----   ------------------------   ------------------------   --------   ----------   ------   -------------------------------------------------------------------------
There is 1 historic alert.

System will report either of followings message if DDFS restarts with segfault  error
segfault at xxxx ip yyyy sp zzzz error 4(E4) in libcrypto.so.1.0.0[7f26e22a0000+2a2000](E4)
segfault at xxxx ip yyyy sp zzzz error 4(E4) in libc-2.17.so[7f2780bee000+1b5000](E4)
segfault at xxxx ip yyyy sp zzzz error 4(E4) in ddfs[400000+4e24000](E4)

System will report either of following message and ALERT  if DDFS restarts with PANIC  error
PANIC: lib/dd_memstats.c: dd_malloc_verify_fence: 493: !(footer->magic == MALLOC_TAIL_MAGIC)
PANIC: lib/../include/dlist.h: _dl_first: 828: !(list->count != 0)

원인

Dell Technologies has identified code defect in cloud data-movement function which will result in DDFS restart either with above SEGFAULT or PANIC error .

Jira reference is DDOSCFD-9678

해결

To avoid DDFS restarts during cloud tier data movement, consider upgrading to DDOS 7.7.1.10 or later, 7.7.2.0.10 or later, 7.8.0.20 or later

Steps:

1. Suspend cloud data-movement process
      # data-movement stop
      # data-movement status
              
2. Restart file system
               # filesys restart
     
3. Ensure file system is enabled
               #filesys status
              
4. Upgrade system to DDOS 7.7.1.10 or later, 7.7.2.0.10 or later, 7.8.0.20 or later.
5. Resume cloud data-movement process
               # data-movement start

해당 제품

Data Domain
문서 속성
문서 번호: 000196696
문서 유형: Solution
마지막 수정 시간: 04 9월 2025
버전:  7
다른 Dell 사용자에게 질문에 대한 답변 찾기
지원 서비스
디바이스에 지원 서비스가 적용되는지 확인하십시오.