- Notes, cautions, and warnings
- Preface
- PowerProtect Data Manager for Microsoft Application Agent Overview
- PowerProtect Data Manager overview
- Introducing the Microsoft application agent
- Microsoft Exchange Server application agent and File System agent coexistence
- Prerequisites
- Supported Internet Protocol versions
- Encryption in-flight
- PowerProtect Data Manager new deployment overview
- PowerProtect Data Manager existing deployment overview
- Security configuration
- Enabling the Microsoft Application Agent for Microsoft Exchange Server
- Microsoft Exchange Server data protection and replication requirements
- Protecting a stand-alone Microsoft Exchange Server
- Protecting Microsoft Exchange Server DAG environments
- Install, update, and uninstall the application agent
- Prerequisites
- Install the Microsoft application agent with the wizard
- Install the Microsoft application agent with a silent installation
- Update the Microsoft application agent
- Update the application agent in the PowerProtect Data Manager UI
- Uninstall the Microsoft application agent with the setup file
- Uninstall the Microsoft application agent with a silent uninstallation
- Configure the Microsoft Exchange Server operations
- Configure users with the App Agent Exchange Admin Configuration tool
- Import the configuration file
- Set the lockbox for Microsoft Exchange Server
- Add settings for centralized backups of Microsoft Exchange Server DAG
- Configure the parallelism setting for centralized Microsoft Exchange Server backups
- Manage the Microsoft Exchange Server application agent
- Configurable ports for Microsoft Exchange Server
- Supporting existing Microsoft application agent backups with PowerProtect Data Manager
- Managing Storage, Assets, and Protection
- Manage asset sources
- Discover a Microsoft Exchange Server application host
- Protection policies for Microsoft Exchange Server database protection
- Supported protection policy purposes
- Supported protection policy objectives
- Replication triggers
- Roadmap for planning a Microsoft Exchange Server database protection policy
- Before you add a protection policy for Microsoft Exchange Server database protection
- Add a protection policy for Microsoft Exchange Server database protection
- Asset-level configuration for protection policies
- Extended retention for protection policies created in PowerProtect Data Manager 19.11 or earlier
- Manage the cloud tier operations with PowerProtect Data Manager for application agents
- Protection rules
- Cancel a Microsoft Exchange, Oracle, or SAP HANA application agent protection job
- Edit the retention period for backup copies
- Delete backup copies
- Enable the Microsoft application agent after hostname change
- Change the IP address of the Microsoft Exchange Server host
- Migrate to a different Microsoft Exchange Server host
- Update the Microsoft Exchange Server
- Manage the PowerProtect agent service
- About the PowerProtect agent service
- Start, stop, or obtain the status of the PowerProtect agent service
- Troubleshooting PowerProtect agent service installations
- Troubleshooting PowerProtect agent service operations
- Register the PowerProtect agent service to a different server address on Windows
- Register a Microsoft Exchange Server application host reusing the IP address of an existing host
- Recovering the PowerProtect agent service from a disaster
- Performing Self-Service Backups of Microsoft Exchange Server Databases
- Performing Restores of Microsoft Exchange Server Backups
- Restore a Microsoft Exchange Server application host
- Prerequisite for Microsoft Exchange Server restore operations
- Restoring Microsoft Exchange Server databases
- Performing granular-level restores
- Performing granular-level restores without Microsoft Exchange Server
- Performing Centralized Restores of Microsoft Exchange Server Backups
- Microsoft Exchange Server Best Practices and Troubleshooting
- Glossary
PowerProtect Data Manager 19.15 Microsoft Exchange Server User Guide
Troubleshooting a failure of PowerProtect agent service to start on Windows
After the application agent is installed, the PowerProtect agent service might fail to start on the Windows operating system.
Check for the following timeout error messages in the event viewer logs:
A timeout was reached (30000 milliseconds) while waiting for the PowerProtect Agent Service service to connect. The PowerProtect Agent Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
If these error messages appear in the event viewer logs, apply the following workaround:
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