PowerProtect Data Manager 19.15 Microsoft Exchange Server User Guide

Update the Microsoft application agent

The Microsoft application agent 19.15 supports a direct update from version 19.11 or later.

1. Launch emcmsappagent-19.15.0.0.exe. The installation wizard appears.
2. On the Welcome Wizard page, select I agree to the license term and agreements, and then click Next.

3. By default, the PowerProtect Data Manager option is selected and the IP address is displayed. If this component was installed in the previous version, ItemPoint Granular Recovery is also selected.

   Whether the PowerProtect Data Manager option was previously selected or you select the option during this update, you can change the firewall rule setting with the Configure the Windows Firewall option. Select the option to enable the PowerProtect Data Manager communications port by creating the Windows firewall rule that grants the agent service inbound and outbound access.

   NOTE:

   The Microsoft application agent requires a selected port on Microsoft Exchange Server (selected from port ranges 7000 to 7009 and 7012 to 7020) and port 8443 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the Microsoft application agent and PowerProtect Data Manager. If you do not select a port from the port ranges, the default port 7000 is used as the communications port.

   If the File System agent is already installed and firewall rules are configured, then the Configure the Windows Firewall option is selected by default but disabled for the Microsoft application agent.

4. To select a preferred host address for communication, select Preferred application host address for communication and then an entry from the drop-down list. The preferred host address can be an IPv4 address, an IPv6 address, or a fully qualified domain name (FQDN).
   NOTE:Selecting an FQDN ensures continued communication between PowerProtect Data Manager and the application agent host when the IP address changes. Using an FQDN is recommended for DHCP environments and other environments where static IP addresses can change. If the preferred address is an FQDN, ensure that lookup is enabled in the PowerProtect Data Manager UI. If lookup is not enabled, the preferred address defaults to an IP address.
5. Click Upgrade.
6. On the Complete the Setup page, click Finish.

If the update of the Microsoft application agent fails, complete the following steps:

1. Save a copy of the existing DPSAPPS folder.
2. Uninstall the Microsoft application agent from Control Panel > Programs > Programs and Features.
3. Install the Microsoft application agent.
4. Replace the DPSAPPS folder with the copy that was saved in step 1.