Understanding SMB needs in a rapidly evolving IT landscape
Small and midsize businesses (SMBs) make up 90% of all businesses and over half of global employment1. Despite their vital role in economic growth, SMBs face unique challenges in adopting and managing IT infrastructure. With digital transformation accelerating, modernizing operations is no longer optional: it’s essential.
SMBs typically operate with smaller teams, tighter budgets, and less room for error than large enterprises. Yet demands on technology keep rising: more data, more applications, more security needs requiring simple, efficient solutions. Workloads like CRM, ERP, collaboration, e-commerce, and analytics are now business-critical.
Cybersecurity threats are especially high for SMBs, and sustainability is gaining importance. Remote and hybrid work also adds complexity—over 60% of SMBs support remote employees, increasing pressure on networks and requiring always-on, secure access to systems2.
In short, SMBs must operate with enterprise-level sophistication while managing limited resources. Dell Technologies understands these challenges and delivers modern infrastructure that is simple, affordable, and reliable.
The impact of smart infrastructure on SMB growth
Simplicity Meets Power
A complete IT ecosystem—compute, storage, security, networking, and support—delivers enterprise performance in a simple, pre-validated package that deploys fast. Intuitive dashboards, guided workflows, automation, and AI-assisted remote monitoring make it easy to manage across one or many offices.
Operational Efficiency and Affordability
SMBs can cut costs with efficiencies like data reduction, automated tiering, and workload optimization—saving space, energy, and maintenance while maximizing storage. AI-powered planning tools and flexible options like subscriptions, leasing, and as-a-service keep IT spending aligned with business needs.
Performance, Reliability and Protection
Modern workloads demand speed, reliability, and protection—and today’s infrastructure delivers flash-optimized performance for databases, analytics, and AI. Built-in security features, zero-trust support, and secure remote access safeguard data across on-prem and cloud environments.
Sustainability and Lifecycle Management
Forrester reports two-thirds of SMBs prioritize sustainability, yet many lack the tools to act3. Energy-efficient systems, automated power management, asset recovery, and built-in visibility—empowered by AI insights—help optimize resources and meet Environmental, Social, and Governance (ESG) goals.
Support That Grows with You
Infrastructure is only as strong as the support behind it. Remote diagnostics, predictive analytics, AI-driven self-healing features, and flexible service options ensure smooth operations while scaling with business growth.
Dell AI infrastructure: Built for now. Ready for what’s next
Compute That Works as Hard as You Do
Compute solutions power SMB workloads like virtualization, edge, analytics, file sharing, ERP and databases with strong performance, security, and simple management. Modular designs scale easily, while features like secure boot, BIOS recovery, and intelligent automation reduce IT effort and improve resiliency.
Dell Solution: PowerEdge
Flexible Storage for Every Workload
Data growth doesn’t have to mean chaos—Dell storage delivers scalability, efficiency, and easy management for structured and unstructured data. With optimization features, built-in AI-assisted intelligence, and seamless cloud integration, SMBs can scale confidently without forklift upgrades or complexity.
Dell Solution: PowerStore, PowerVault
Networking Without the Complexity
Modern SMBs need reliable, secure, and scalable networks to support hybrid work and cloud growth. Dell networking delivers enterprise-class features with high availability, centralized management, open standards, and AI-enabled automation to simplify operations and strengthen security—right-sized for SMBs.
Dell solution: PowerSwitch Series
Devices That Empower Every Workday
End-user devices give SMBs the reliable performance and mobility needed to stay productive anywhere—whether in the office, at home, or on the go. With enterprise-grade security, advanced camera technology, and modern designs, employees can work smarter and collaborate seamlessly. Long battery life and durable builds, Dell Pro’s simple-to-manage PCs empower IT professionals by streamlining their workload.
Dell Solution: Dell Pro Laptops, Dell Pro Desktops & All-In-Ones
Cloud Without the Confusion
Modern SMBs need flexible, secure, and scalable cloud infrastructure. Dell cloud solutions deliver enterprise-class capabilities tailored for SMBs, including high availability, centralized management, automation, and seamless on-prem integration. AI-driven cost optimization and security monitoring simplify IT operations, while platforms support public cloud tiering, archiving, and replication. Gartner predicts 70% of SMBs will adopt a cloud-first strategy by 20264
Dell Solution: APEX Cloud Services, PowerStore
Observability / Monitoring & Analytics
AI-powered monitoring helps simplify IT management for your business. It keeps an eye on your systems, highlights problems early, and can handle common maintenance tasks—so your team can focus on business priorities. Get easy-to-understand, real-time insights that support smooth, reliable operations to help you stay ahead.
Dell Solution: AIOps (with Dell ProSupport)
Service and Support That Removes the Guesswork
Even top infrastructure needs support. AI-assisted monitoring and proactive tools reduce downtime, prevent issues, and help SMBs resolve problems quickly backed by expert guidance, training, documentation, and community resources.
Dell Solution: ProSupport, ProDeploy
With Dell, SMBs don’t just keep up, they stay ahead
SMBs need IT that’s simple, reliable, secure, and ready to grow. Dell provides modern, scalable solutions for compute, storage, networking, monitoring, and support—easy to deploy, manage, and afford. From upgrading legacy systems to preparing for AI, Dell removes complexity and enables business agility.
Take the next step
Stop letting IT complexity slow you down. Dell’s simple, affordable, and reliable infrastructure solutions give you the foundation to innovate, scale, and succeed. Contact a Dell Technologies Advisor today for a free consultation and discover how we can help your business move forward.
About Dell Technologies
Dell Technologies helps organizations and individuals build their digital future and transform how they work, live, and play. With the industry’s broadest and most innovative technology and services portfolio, Dell is your trusted partner for the data era.
1World Bank, SME Finance Overview, 2024
2SMB Group, 2024 SMB Digital Transformation Survey
3Forrester, Sustainability for Small Business Report, 2023
4Gartner, Forecast: SMB Cloud Adoption Trends, 2024
