The IT Leader’s Guide to Build Trust in AI Solutions

Three essential best practices for AI security and resilience.

The vast potential for AI-enhanced productivity improvements, business insights and frictionless customer interactions is exciting executives in every business. At the same time, AI can introduce new security and resilience challenges which will only get more challenging as AI use cases spread throughout your organization.

With all these challenges and all of the business pressure to deliver AI value, what is the best way to build trust in AI solutions? In our experience, we find that achieving this trust requires the right level of business commitment, rigor in secure AI and close partnership with strategic IT solution partners. This year, at Dell Technologies World, we’re announcing an expansion of our AI services for the Dell AI Factory to address these challenges, leveraging our years of enterprise security and resilience expertise and experience.

First Essential Best Practice: Get Your AI Stakeholders Aligned

The first step is to make sure that you’ve aligned with your business stakeholders on the priority use cases for AI so that you can determine which data to focus on and expand your availability and security strategy to reflect these high-priority AI use cases. Since AI has great potential for every part of your business, establishing high-priority use cases is vital. Accelerator Workshops for AI with Dell AI experts are a great way to get going with these priorities and set these AI business objectives.

With these priorities, you can now focus on the structured and unstructured data that these priority use cases need. You should also make sure that these use cases are reflected in your availability service levels. While your structured data is probably well-managed, you also need to make sure that your unstructured data has tagging, classification and policies to assure that security controls such as role-based access control can function appropriately.

Your AI architecture needs to fully reflect these business, data, security and IT strategy priorities, objectives and service levels. Our new Strategy Advisory Services for AI Security and Resilience are designed specifically to bring these critical stakeholders together to address your strategic needs and goals for AI security and availability. We realize that many security teams are stretched thin, so we can also provide an AI expert as advisor to your CISO.

Second Essential Best Practice: Implement a Full-Stack AI Security and Resilience Architecture

Now that you have your AI security and resilience strategy and architectural imperatives defined, your technical leadership needs to turn its attention to implementing such a secure and resilient AI architecture tailored to address these strategic objectives.

To simplify this requirement, Dell has developed the most robust full-stack AI security and resilience architecture with a layered approach aligned to the OWASP GenAI Security Project to guard against the broader range of cybersecurity threats and availability challenges for AI¹. We’ve worked with leading AI security solution partners and tool vendors to integrate their technology into this architecture, saving you the time and effort for selecting, designing and integrating these technologies.  Our new AI security implementation services apply this architecture to your specific goals, use cases and underlying models and infrastructure.

Third Essential Best Practice: Manage Threats Continuously

As your AI platforms and use cases are deployed, you should also monitor and manage threats to your AI systems as soon as possible to gain visibility into your security operations. Keeping on top of security threats is a major challenge, with novel AI security attacks involving threat actors who manipulate prompts, influence model interpretation, or extract sensitive information from AI prompt outputs. A key piece of solving these requires deep visibility across the AI solution stack. To manage these growing challenges, many organizations will need to seek out further assistance from their strategic IT and security partners. Dell is now extending its longstanding managed security services, like Managed Detection and Response, to provide 24×7 threat management and deep visibility across the full AI solutions stack to quickly detect and respond to threats.

Why Dell?

With these new AI Security and Resilience services, you can have confidence in working with Dell Technologies as your key partner for AI security and resilience strategy, architecture and operations. Dell was recently recognized by Forbes as one of the world’s top management consulting firms. Dell Technologies was also recently cited by Fast Company as one of the most innovative companies in business services for 2025 based on its Dell AI Factory solutions and services. Reach out to your Dell representative or check our AI services web page for further information, or connect with us at Dell Technologies World where our AI and security experts will be giving a breakout session on this topic: “Secure AI: Combine governance, data management and security to succeed (9002P)”. 

1 Based on Dell Technologies analysis of industry available solutions, May 2025.

Peter Lacoste

About the Author: Peter Lacoste

Peter Lacoste is a 28-year Dell Technologies veteran, currently leading both the Services Portfolio & Virtustream Organizations. The $20B+ Services Portfolio includes Consulting, Deployment, Education, Support and Managed Services across Dell Technologies product suite – ISG (Infrastructure Solutions Group) and CSG (Client Solutions Group). The Services Portfolio organization also includes Services Portfolio Performance Management and Services Product and Engineering. Peter is responsible for modernizing the Services Portfolio with AI (Artificial Intelligence) to unlock new standards of speed and execution which will help deliver more robust, modular offers to the marketplace. He also leads the Virtustream Organization offering mission-critical cloud managed services for SAP and Healthcare workloads as Virtustream continues integration into Dell Technologies. His prior roles include leading Dell’s Managed Services, Cloud Services, and EMC’s (acquired by Dell Technologies in 2016) APJ Professional Services, Presales, Consulting and Support. Peter is based in Hopkinton, MA and holds a master’s degree in technology management from the University of Queensland, Australia.