City of Amarillo
Customer - City of Amarillo
Industry - State & Local Government
Location - United States
Vision
24% of Amarillo's residents do not speak English leaving a language gap which needed to be bridged. Dell Professional Services consulted Assistant City Manager and CIO Rich Gagnon and his team on the creation of a GenAI digital assistant with the ability to communicate in multiple languages.
Solution
Residents can access city services through Emma, the GenAI digital assistant that lives on the city’s website, offering real-time multilingual support. With Dell’s advanced frameworks, Emma enables Amarillo to amplify citizen feedback, summarize public interactions daily to help city directors address gaps and improve operations.
Impact
Emma is evolving into a citywide ambassador for all residents, regardless of their native language—appearing in libraries, airports and kiosks—while supporting important public health, education and resident engagement initiatives.
"We're not afraid of the future. We're embracing this wholeheartedly."
Rich Gagnon, Assistant City Manager and Chief Information Officer, City of Amarillo
City of Amarillo
