Intel® Core™ Processors
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Support Services for Server, Storage, & Networking

Support Services for Server, Storage, & Networking

Your ideas. Your future. Our support.

With over 30 years experience, Dell Technologies is a services partner you can count on today and in the future. Our single greatest measure of success, and our obsession, is you.

You may not be a business giant…yet. But with Dell Technologies and the Dell EMC ProSupport Enterprise Suite, you have a technology partner that will provide the level of support you are looking for right now and in the days to come.

Transform your small business. Call us at 1-800-456-3355.
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Help Me Choose
Feature Comparison
Basic Warranty
ProSupport
ProSupport Plus
Technical support through phone, chat and online
Business hours
24x7
24x7
Product coverage
Hardware only
Hardware & Software
Hardware & Software
Onsite service¹
✔
✔
✔
Automated issue detection & proactive case creation²
✔
✔
Self-service case initiation and management
✔
✔
Access to Software updates
✔
✔
Command center monitoring and crisis management³
✔
✔
Priority access to specialized support experts
✔
An assigned Service Account Manager (SAM)
✔
3rd party software support⁴
✔
Personalized assessments and recommendations
✔
Semiannual systems maintenance⁴
✔

ProSupport

ProSupport

Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business.

ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.
Learn more about ProSupport
ProSupport Plus

ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise so you can focus on innovating and growing your business. It’s no wonder our customers report over 97% overall satisfaction with ProSupport Plus.

  1. Our experts are ready to help

    With ProSupport Plus you’ll get 24x7 immediate troubleshooting from one of our over 6,800 support engineers located around the globe. Not to brag, but our engineers are smart! With ProSupport Plus, customers see up to 36% faster resolution of their issues⁵.

  2. An advocate with you all the way

    You’ll be assigned a Service Account Manager (SAM) who will ensure you get the best possible proactive and predictive support experience. With ProSupport Plus, our customers experience up to 31% fewer service requests⁵.

  3. Automated, proactive and predictive support

    Accelerated resolution with predictive monitoring, notifications, automated case creation and proactive response, all enabled by SupportAssist. Customers using ProSupport Plus with connectivity experience up to 89% faster response to critical issues.

  4. Support for 3rd party software

    We are your single point of accountability for any eligible 3rd party software installed on your ProSupport Plus system, whether your purchased it from us or not.

  5. Getting the most from your investment

    Twice a year, your SAM will work with you to review the health of your system and will even arrange to have us remotely install important updates at a time that’s right for you.
Disclaimers

¹ Onsite availability varies by country and service purchased. Onsite service after remote diagnosis.

² SupportAssist for Enterprise automatically detects and proactively alerts Dell EMC.

³ Command center and crisis management availability varies by country and by product purchased.

⁴ Some restrictions apply. See service description for details.

⁵ Based on an August 2020 internal analysis of service requests from August 2019 to August 2020 for Dell EMC storage, data protection and hyper-converged products comparing service requests for connected products with ProSupport Plus for Enterprise vs. products without it. Connectivity is via Secure Remote Services. Actual results may vary.
Intel® Core™ Processors
Learn More about Intel