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Article Number: 000132154

Troubleshooting issues with the following Dell monitors P2214H, P2314H, P2414H, P2714H

Summary: See the information and guidance for troubleshooting issues with the following Dell monitors P2214H, P2314H, P2414H, P2714H.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

N/A

Cause

N/A

Resolution

 

Table of Contents:

  1. Using the Monitor Self-Test
  2. Using the Built-In Diagnostics
  3. Common Monitor Issues
  4. Product Specific Issues
  5. USB Issues

This article provides the information on "This article offers guidance for troubleshooting issues with the following Dell monitors : P2214H / P2314H / P2414H / P2714H".

Using the Monitor Self-Test

The monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both the computer and the monitor.
  2. Unplug the video cable from the back of the monitor. To ensure proper Self-Test operation, remove all digital (white DVI connector) and analog (blue VGA connector) cables from the back of the computer.
  3. Turn on the monitor. 
The floating dialog box should appear on-screen (against a black background) if the flat panel display cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
 

 SLN297679_en_US__1self_test1


SLN297679_en_US__2self_test2

SLN297679_en_US__3self_test3

 

  1. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 5 minutes if left at this state.
  2. Turn off the flat panel display and reconnect the video cable; then turn on both the computer and the flat panel display.

If the flat panel display screen remains blank after using the previous procedure, check the video controller and computer, because the flat panel display is functioning properly.

Using the Built-In Diagnostics

The monitor has a built-in diagnostic tool that helps you determine if a problem you are having with the display is a problem with the monitor, your computer, or your video card. 

You can only run the built-in diagnostics when the video cable is unplugged and the monitor is in self-test mode.

 To run the built-in diagnostics:

Your monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is an inherent problem with the monitor, or with the computer and video card. To run the built-in diagnostics:

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
  3. Press and hold Button 1 and Button 4 simultaneously for 2 seconds. A gray screen should appear.

SLN297679_en_US__4built_in_diag

  1. Carefully inspect the screen for abnormalities.
  2. Press Button 4 on the front panel again. The color of the screen should change to red.
  3. Inspect the screen for abnormalities.
  4. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens.
  5. The test is complete when the white screen appears. To exit, press the Button 4 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

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Common Monitor Issues

 

Common Symptoms What You Experience Possible Solutions
No Video/Power LED Off No picture
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is depressed fully.
No Video/Power LED On No picture or no brightness
  • Increase the brightness and contrast controls via OSD.
  • Run the monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
  • Ensure that the correct input source is selected via the Input Source Select button.
Poor Focus Picture is fuzzy, blurry, or ghosting
  • Eliminate video extension cables.
  • Reset the monitor to the Factory settings.
  • Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video Wavy picture or fine movement
  • Reset the monitor to Factory Settings.
  • Check the environmental factors.
  • Relocate the monitor and test it in another room.
    SLN297679_en_US__5icon NOTE: If you're using DVI connection, ensure that a Dual Link DVI cable is used (supplied together with the monitor). Check for loose connection. Unplug & reconnect if required.
Missing Pixels LCD screen has spots
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors SLN297679_en_US__6iC_External_Link_BD_v1.
Stuck-on Pixels LCD screen has bright spots
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors SLN297679_en_US__6iC_External_Link_BD_v1.
Brightness Problems Picture too dim or too bright
  • Reset the monitor to the Factory settings.
  • Adjust the brightness/contrast controls via OSD.
Geometric Distortion Screen not centered correctly
  • Reset the monitor to Factory settings.
Horizontal/Vertical Lines Screen has one or more lines
  • Reset the monitor to the Factory settings.
  • Perform monitor self-test feature check and determine if these lines are also in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
  • If you're using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor).
  • Check for loose connection. Unplug & reconnect if required.
Synchronization Problems Screen is scrambled or appears torn
  • Reset the monitor to the Factory settings.
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the safe mode.
  • If you're using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor).
  • Check for loose connection. Unplug & reconnect if required.
Safety Related Issues Visible signs of smoke or sparks
  • Do not perform any troubleshooting steps.
  • Contact Dell immediately.
Intermittent Problems Monitor malfunctions On & Off
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Reset the monitor to the Factory settings.
  • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color Picture missing color
  • Perform monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good
  • Change the Color Setting mode in the Color Settings OSD to Graphics or Video, depending on the application.
  • Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned Off.
  • Change the Input Color Format to PC RGB or YPbPr in the Advance Settings OSD.
  • Run the built-in diagnostics.
Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image appears on the screen
  • Use the Power Management feature to turn off the monitor at all times, when it is not in use.
  • Alternatively, use a dynamically changing screensaver.

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Product Specific Issues

 

Specific Symptoms What You Experience Possible Solutions
Screen image is too small Image is centered on screen, but does
not fill entire viewing area
  • Check the Scaling Ratio setting in Image Setting OSD.
  • Reset the monitor to Factory Settings.
Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen
  • Turn Off the monitor, unplug the power cord, plug back, and then turn on the monitor.
  • Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock.
No Input Signal when user controls are pressed No picture, the LED light is white.
  • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
  • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
  • Reset the computer or video player.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen
  • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
  • Run the built-in diagnostics.
No image when using DP connection to the PC Black screen
  • Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest Graphics Card driver.
  • Some DP 1.1a Graphics Card cannot support DP 1.2 monitors. Change the monitor DP setting to match your Graphics Card.

 

When choosing DVI-D/DP/DVI/HDMI mode, the Auto Adjust function will not be available.

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USB Issues

 

Specific Symptoms What User Experience Possible solution
USB interface is not working USB peripherals are not working
  • Check that your monitor is turned ON.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Switch off and then turn on the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
High Speed USB 3.0 interface is slow. High Speed USB 3.0 peripherals working slowly or not working at all
  • Check that your computer is USB 3.0-capable.
  • Some computers have both USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.

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Article Properties

Affected Product

Dell P2214H, Dell P2314H, Dell P2414H, Dell P2714H

Last Published Date

19 Nov 2021

Version

4

Article Type

Solution

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