Description | Values |
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Dimension
NOTE: The weight of your laptop depends on the configuration that you ordered.
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Chipset |
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Processor |
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PCIe bus |
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System Memory (RAM) |
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Supported operating systems |
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Description | Values |
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Audio ports |
NOTE: A USB-C to 3.5 mm auxiliary audio adapter can be purchased separately to connect an audio device.
|
Video ports |
NOTE: A USB-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
|
Network ports |
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USB ports |
NOTE: You can connect a Dell Docking Station to this port.
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PCIe expansion card slots (internal) |
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SATA ports |
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mSATA ports |
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M.2 ports |
|
|
Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue.
To determine if your Dell laptop is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test.
If the laptop can boot into the operating system, run the hardware diagnostic test using Dell SupportAssist.
If the laptop cannot boot into the operating system, run the pre-boot system assessment test.
Watch this video to learn how to use the integrated preboot diagnostics to identify hardware issues on your Dell laptop.
Duration: 00:01:34 (hh:mm:ss)
Closed captions: Subtitles are available in multiple languages. Click the CC icon, and then select the preferred language.
SupportAssist
.The Dell Digital Locker allows you to view and manage your products, software, subscriptions, and licensing information in one location. You can:
To access Dell Digital Locker, go to: https://www.dell.com/support/software For more information, see the: Frequently asked questions about Dell Digital Locker.
Dell Digital Delivery is a new way to buy software when you purchase a Dell laptop. You can automatically download and install available software titles on select laptops.
To learn more, go to the Dell Digital Delivery website.
Do you want to reinstall the operating system due to a laptop crash, hard drive replacement, or other serious software problem with your Dell laptop?
The Dell operating system Recovery tool provides an interface to quickly download and create a bootable USB drive to reinstall the operating system. You can download the operating system recovery image that is customized for your Dell laptop.
To download the Dell operating system Recovery Tool, go to: https://www.dell.com/support/home/drivers/osiso/recoverytool
Need help with downloading and installing third-party apps such as Microsoft Teams, Skype, Adobe Reader and more?
You can download and install third-party apps from the Microsoft Store or the software manufacturer's website.
If your laptop cannot boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery.
SupportAssist OS Recovery is a stand-alone tool that is preinstalled in all Dell laptops shipped with the Windows operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your laptop boots to the operating system. It enables you to diagnose hardware issues, repair your laptop, back up your files, or restore your laptop to its factory state.
Learn more about how to Restore your system using SupportAssist OS Recovery.
Are you experiencing the following AC adapter issues on your Dell Laptop?
Follow the suggested quick steps to resolve AC adapter-related issues.
Are you experiencing the following battery issues on your Dell Laptop?
Follow the suggested quick steps to resolve battery-related issues.
There are many reasons that a laptop does not start up. That it does not boot into the Windows operating system. That it can display a blue screen or STOP error when operating.
Learn: How to Troubleshoot the Blue Screen or STOP Error Code on a Dell Computer
Are you experiencing the following Bluetooth issues on your Dell Laptop?
Follow the suggested quick steps to resolve Bluetooth-related issues.
Are you experiencing the following thermal issues on your Dell Laptop?
Follow the suggested quick steps to resolve fan-related issues on your Dell laptop.
Are you experiencing the following keyboard issues on your Dell Laptop?
Follow the suggested quick steps to resolve keyboard-related issues.
Are you experiencing the following sound or audio recording issues on your Dell Laptop?
Follow the suggested quick steps to microphone-related issues.
Are you experiencing the following display issues on your Dell Laptop?
Follow the suggested quick steps to resolve display-related issues on a Dell computer.
Are you experiencing the following mouse or touchpad issues on your Dell Laptop?
Follow the suggested quick steps to resolve mouse or touchpad-related issues.
Are you experiencing the following performance issues on your Dell Laptop?
Are you experiencing the following sound or audio playback issues on your Dell Laptop?
Follow the suggested quick steps to resolve speaker or headphone-related issues.
Are you experiencing the following touchscreen issues on your Dell Laptop?
Learn How to Troubleshoot Touch Screen or Touch Panel Issues.
Are you experiencing the following webcam issues on your Dell Laptop?
Follow the suggested quick steps to resolve webcam-related issues.
Are you experiencing the following wired network (Ethernet) issues on your Dell Laptop?
Follow the suggested quick steps to resolve wired networking issues.
Are you experiencing the following Wi-Fi issues on your Dell Laptop?
Follow the suggested quick steps to resolve wireless networking issues.
Learn how to view or download the Manuals and Documentation for your Dell Product.
For more information, click to expand a section below.
Laptop maintenance means keeping your laptop in a good condition both internally and externally. A well-maintained laptop looks good, lasts longer, and performs reliably. Regular maintenance helps increase the lifespan of the laptop and protect the privacy and security of your data.
See our: Dell Laptop Best Practices for Care, Use, and Handling and General Maintenance Guidelines For a Dell Laptop.
If your Dell laptop does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems and also drains residual power that may be causing the problem.
Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue.
The diagnostics section of this article provides step-by-step instructions on how to run the SupportAssist or preboot diagnostic tests on your Dell XPS 14 9440 laptop.
Before you begin, temporarily suspend BitLocker protection in Windows. Learn: How to Enable or Disable BitLocker with TPM in Windows. BitLocker protection resumes automatically when the laptop is restarted.
The troubleshooting section of this article provides self-help resources to troubleshoot and resolve common issues with your Dell XPS 14 9440 laptop.
If the topic that you are looking for is not available, use the search bar at the top of this page.