Data Protection Advisor - Error 500 when previewing a custom report

Summary: An error 500 occurs when previewing a custom report. The report runs fine when scheduled.

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Symptoms

When previewing a custom report, the following error 500 is observed:
RendererFactory could not create the RendererParametersXML

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The report runs correctly when scheduled.
The issue only happens when Previewing the report under Custom Report Templates.
The following messages are seen in the DPA server.log on the Application server:

2022-11-07 15:00:07,170 ERROR [com.emc.dpa.command.reporter.execution.ReportRendererMDB] (Thread-56839) Error getting response from report engine for run id 7d326f70-0ac2-4d48-9b3d-300c306b86ad: com.emc.dpa.
datamodel.render.RendererServiceException: RendererFactory could not create the RendererParametersXML
...
Caused by: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character ' ' (code 32) (missing name?)
at [row,col {unknown-source}]: [3,69]

Cause

This issue is caused by having the "&" special character in the title of the report.
Note, this is not the name of the custom report template, it is the title of the report which is configured in the Report Format options.

Resolution

The & symbol needs to be removed from the report title.
  1. Select the report in Custom Report Templates and click EDIT.
  2. Click on the Preview tab and click the REPORT FORMAT > TABLE FORMAT.
  3. In the Table Format screen, remove the & symbol from the text in the Title field.
  4. Save the report and confirm the preview runs without errors.
Please contact DELL Technical Support for further information.

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000205086
Article Type: Solution
Last Modified: 15 مايو 2026
Version:  4
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