Latitude 9330 or Dell Pro 13 Premium and Latitude 9430 Camera Shutter Cannot be Opened for Windows Login Facial Recognition

Summary: The camera shutter on a Latitude 9330 or Dell Pro 13 Premium and Latitude 9430 may not open for facial recognition to log in to Windows.

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Symptoms

The camera shutter cannot be opened for facial recognition to log in to Windows. This happens on some Latitude 9330 or Dell Pro 13 Premium computers with an older BIOS. This can also happen on a Latitude 9430 with BIOS 1.14.3 after rebooting or resuming from sleep mode.
Camera shutter not opening

Affected Platforms:

  • Dell Pro 13 Premium
  • Latitude 9330
  • Latitude 9430

Cause

The general-purpose input/output port (GPIO) is disabled in the BIOS.

Resolution

Long-term Solution:

  • If using a Latitude 9330 or Dell Pro 13 Premium, updating to the latest version of the BIOS on the computer resolves the issue.
  • If using a Latitude 9430, updating to Latitude 9430 BIOS version 1.14.3 or later on the computer resolves the issue.

To download and install the BIOS, reference the BIOS Update Guide.

Workaround:

Use a Windows password, Windows PIN, or fingerprint to log in to Windows.

Affected Products

Dell Pro 13 Premium PA13250, Latitude 9330, Latitude 9430
Article Properties
Article Number: 000213185
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  11
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