Self-Refresh Missing on Alienware Laptops Using an Intel Graphics Driver

Summary: The following article provides information about a software issue with the user interface (UI) installed along with the Intel graphics driver on Alienware Laptops. The self-refresh option is missing after installing Intel graphics driver version 32.0.101.7026. ...

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Symptoms

The Panel Self-Refresh (PSR) option is missing from the Intel graphics software UI on Alienware Laptops after installing the Intel graphics driver. (version 32.0.101.7026)

Steps to locate the PSR option:

  • Open the Intel Graphics Software application.
  • Select Display.
  • Scroll down to Power Saving.
  • The PSR option is missing.

Affected Platforms:

  • Alienware 16 Aurora AC16250
  • Alienware 16X Aurora AC16251
  • Alienware 16 Area-51 AA16250
  • Alienware 18 Area-51 AA18250

Affected Versions:

  • Intel-Graphics-Driver_J26CF_WIN64_32.0.101.7026_A02.exe

Cause

This is due to an issue with the Intel Driver version.

Resolution

Update the Intel graphics driver to the most recent version available:

Note: Before starting the update, perform the following:
  1. Back up all personal data. For more information, refer to: Back Up and Recovery
  2. Connect the AC adapter if updates are being run on a laptop.

Alienware 16 Aurora AC16250:

Updating the Intel graphics driver to version 32.0.101.7079 or later on the laptop resolves the issue. To download and install the Intel-Graphics-Driver_6CVKD_WIN64_32.0.101.7079_A03.exe file, refer to the: Driver Update Guide

Alienware 16X Aurora AC16251:

Updating the Intel graphics driver to version 32.0.101.8247 or later on the laptop resolves the issue. To download and install the Intel-Graphics-Driver_387H1_WIN64_32.0.101.8247_A03.exe file, refer to the: Driver Update Guide

Alienware 16 Area-51 AA16250, and Alienware 18 Area-51 AA16251:

Updating the Intel graphics driver to version 32.0.101.8247 or later on the laptop resolves the issue. To download and install the Intel-Graphics-Driver_0FDGN_WIN64_32.0.101.8247_A05.exe file, refer to the: Driver Update Guide

Affected Products

Alienware 16 Area-51 AA16250, Alienware 18 Area-51 AA18250, Alienware 16 Aurora AC16250, Alienware 16X Aurora AC16251
Article Properties
Article Number: 000412477
Article Type: Solution
Last Modified: 21 Jan 2026
Version:  1
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