Dell EMC Unity: Unable to refresh managed server %2 because of an internal issue. (User Correctable)
Summary: Dell EMC Unity: Unable to refresh managed server %2 because of an internal issue. (User Correctable)
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Symptoms
14:60901
CRITICAL An internal issue has occurred.
Retry the operation. If the problem persists, contact your service provider.
Unable to refresh managed server %2 because of an internal issue.
Cause
Dell EMC Unity performs regular polling request against vCenter/ESXi-Hosts to retrieving host information.
If the polling operation could not be completed (timed out) will result in the error "ALRT_HOST_ERROR".
If the polling operation could not be completed (timed out) will result in the error "ALRT_HOST_ERROR".
Resolution
There can be multiple reasons for the host information not being retrieved either any or all of the host were busy with some other ongoing operations or there could be any connection issue in the management network between Dell EMC Unity and ESXi-Hosts during the poll.
The Management Server may be hung. Use the following KB Article 490488 Dell EMC Unity: How to restart the Management Services
The poll will occur every 60 minutes. If the next request complete successfully the error will be cleared:
14:608fc
Host %2 is operating normally.
If the ESXi-Host is not reachable over the management network by start of the polling request, the following event will be logged:
14:60902
Unable to refresh managed server %2 because of a connection issue.
The Management Server may be hung. Use the following KB Article 490488 Dell EMC Unity: How to restart the Management Services
The poll will occur every 60 minutes. If the next request complete successfully the error will be cleared:
14:608fc
Host %2 is operating normally.
If the ESXi-Host is not reachable over the management network by start of the polling request, the following event will be logged:
14:60902
Unable to refresh managed server %2 because of a connection issue.
Affected Products
Dell EMC Unity FamilyProducts
Dell EMC Unity FamilyArticle Properties
Article Number: 000059840
Article Type: Solution
Last Modified: 03 Mar 2025
Version: 4
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