SupportAssist Wireless Network Card Test Displays a Warning with a Green Check Mark

Summary: This article discusses SupportAssist displaying a Warning with a green checkmark on the wireless network card test after the diagnostic tests are completed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • OptiPlex Tower 7020
  • OptiPlex Small Form Factor 7020
  • OptiPlex Micro Plus 7020
  • OptiPlex Micro 7020
  • Inspiron 3030 Small Desktop
  • Vostro 3030 Small Desktop
  • Precision 3280 Compact
  • Precision 3280 XE Compact

Affected Products:

  • SupportAssist

Affected Versions:

  • v3.14.1.14

SupportAssist test results show a Warning with a green checkmark on the wireless network card test after the diagnostics are complete with the RTL8851BE and BE200 WLAN card installed.

SupportAssist Wireless Network Card Test Warning

Cause

This is a wireless network diagnostic issue.

Resolution

Update SupportAssist to v4.0.x to fix the issue.

Affected Products

SupportAssist, Inspiron 3030 Small Desktop, OptiPlex Micro 7020, OptiPlex Micro Plus 7020, OptiPlex Small Form Factor 7020, OptiPlex Tower 7020, Precision 3280 XE Compact, Precision 3280 Compact, Vostro 3030 Small Desktop
Article Properties
Article Number: 000223197
Article Type: Solution
Last Modified: 10 Sept 2025
Version:  6
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