Avamar: Scheduled backups do not start while manually initiated backups work

Scheduled backups do not run.

The backup scheduler is running:

dpnctl status sched

Identity added: /home/admin/.ssh/admin_key (/home/admin/.ssh/admin_key)
dpnctl: INFO: Backup scheduler status: up. 

Manually initiated backups complete successfully.

The log (/usr/local/avamar/var/mc/server_log/mcserver.log*) shows the following:

07/30-22:25:31.00645 [OtherMessageEventHandler#235] com.avamar.mc.security.AvmgrLoginModule.login
FINE: AvmgrLoginModule Product: MCS Remote client: customer.com.mx/127.0.0.1 Host address: /IPv6 address b%eth0 Host address: /10.xx.xx.11
07/30-22:25:31.00645 [OtherMessageEventHandler#235] com.avamar.mc.security.spring.MCSpringJaasSecurityModule.authenticateLoginPrincipal
SEVERE: Authentication failed: Login Failure: all modules ignored
org.springframework.security.authentication.AuthenticationServiceException: Login Failure: all modules ignored
        at org.springframework.security.authentication.jaas.DefaultLoginExceptionResolver.resolveException(DefaultLoginExceptionResolver.java:33)
  ...
          at java.lang.Thread.run(Unknown Source)
Caused by: javax.security.auth.login.LoginException: Login Failure: all modules ignored
        at javax.security.auth.login.LoginContext.invoke(Unknown Source)
        at javax.security.auth.login.LoginContext.access$000(Unknown Source)
  ...

A ping test to the Fully Qualified Domain Name (FQDN) customer.com.mx received a reply from the localhost address 127.0.0.1.

The localhost entry in the /etc/hosts file was not configured correctly.

1. Log in as admin.

2. Elevate to root privilege.

3. Review the hosts file:

cat /etc/hosts

127.0.0.1     customer.com.mx localhost
::1           customer.com.mx localhost
10.xx.xx.11   cusotmer.com.mx customer

This output shows an incorrectly configured hosts file.

The correct configuration for localhost in /etc/hosts is:

127.0.0.1       localhost
::1             localhost

4. Update, and correct the hosts file.

5. Review the updated hosts file:

cat /etc/hosts

127.0.0.1     localhost
::1           localhost
10.xx.xx.11   cusotmer.com.mx customer

6. Restart the Management Console Server (MCS) per Avamar: How to Restart Management Console Server

7. Monitor the grid and verify that scheduled backups run.