Isilon: Cannot Find Disk Provider Error On Reimaging
Summary: Cannot find disk provider error can occur when the reimage program cannot find a bootstrap provider.
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Symptoms
The error message "Cannot find disk provider" appears during the reimaging process.
Cannot find disk provider
Traceback (most recent call last):
File "/root/bin/flashdisk_reimage.py", line 2375, in
sys.exit(main(getargs()))
File "/root/bin/flashdisk_reimage.py", line 2251, in main
setup_psi(args)
File "/root/bin/flashdisk_reimage.py", line 1703, in setup_psi
setup_psi_backup_device(args)
File "/root/bin/flashdisk_reimage.py", line 1763, in setup_psi_backup_device
psi_backup_device.providers.init_short()
File "/root/bin/flashdisk_reimage.py", line 1213, in init_short
bootdisk.init_providers(wipe=False)
File "/b/mnt/obj/b/mnt/src/amd64.amd64/isilon/lib/python/stage-3.8/usr/local/lib/python3.8/site-packages/isi/sys/bootdisk.py", line 729, in init_providers
File "/b/mnt/obj/b/mnt/src/amd64.amd64/isilon/lib/python/stage-3.8/usr/local/lib/python3.8/site-packages/isi/sys/bootdisk.py", line 730, in
IndexError: list index out of range
The command to confirm the issue is: isi_bootstrap_devices -b, which produces the following output:
isi-bsd# /usr/bin/isi_hwtools/isi_bootstrap_devices -b name: isi-bsd#
Cause
The cause of this issue is a disk missing in the highest slot number of the A sled for the node.
Resolution
To resolve the issue, follow these steps:
- Put a drive into the highest slot number of the A sled for the node. If the drive was removed due to a fault, replace the faulted drive before continuing.
- If you have a drive in the highest A slot number, swap the drive with another drive in the sled. Once the sled is reseated, attempt the reimage process again.
Caution: If you are unsure or concerned about making these changes, contact Dell Support or browse their website for further assistance.
Note: Handle the hardware with care to avoid any damage.
Affected Products
Isilon Gen6, PowerScale A310, PowerScale A3100, PowerScale H710, PowerScale H7100Article Properties
Article Number: 000359362
Article Type: Solution
Last Modified: 17 Oct 2025
Version: 1
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