Policy Proxy Logs Show "Data access error while retrieving gatekeeper secret"

Summary: Sometimes, after an upgrade of the Dell Security Management Server, the Policy Proxy queue and the Message Broker queue get corrupted. This causes Dell Encryption Endpoints to be unable to update policy. ...

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Symptoms

Affected Products:

  • Dell Security Management Server

The error in the logs shows as:

policyproxy.log 494 01-30-2019 08:10:01 [E] STOMP ERROR: Data access error while retrieving gatekeeper secret [java.lang.SecurityException: Data access error while retrieving gatekeeper secret

Cause

Not Applicable

Resolution

To fix this error, rebuild the queues following the steps in the article: How to Rebuild the Policy Proxy and Message Broker for Dell Data Security Server

Affected Products

Dell Encryption
Article Properties
Article Number: 000129438
Article Type: Solution
Last Modified: 18 Jun 2026
Version:  12
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