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This article provides the information on "This article offers guidance for troubleshooting issues with the following Dell monitors : P2214H / P2314H / P2414H / P2714H".
The monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
If the flat panel display screen remains blank after using the previous procedure, check the video controller and computer, because the flat panel display is functioning properly.
The monitor has a built-in diagnostic tool that helps you determine if a problem you are having with the display is a problem with the monitor, your computer, or your video card.
To run the built-in diagnostics:
Your monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is an inherent problem with the monitor, or with the computer and video card. To run the built-in diagnostics:
Common Symptoms | What You Experience | Possible Solutions |
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No Video/Power LED Off | No picture |
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No Video/Power LED On | No picture or no brightness |
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Poor Focus | Picture is fuzzy, blurry, or ghosting |
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Shaky/Jittery Video | Wavy picture or fine movement |
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Missing Pixels | LCD screen has spots |
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Stuck-on Pixels | LCD screen has bright spots |
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Brightness Problems | Picture too dim or too bright |
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Geometric Distortion | Screen not centered correctly |
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Horizontal/Vertical Lines | Screen has one or more lines |
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Synchronization Problems | Screen is scrambled or appears torn |
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Safety Related Issues | Visible signs of smoke or sparks |
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Intermittent Problems | Monitor malfunctions On & Off |
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Missing Color | Picture missing color |
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Wrong Color | Picture color is not good |
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Image retention from a static image left on the monitor for a long period of time | Faint shadow from the static image appears on the screen |
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Specific Symptoms | What You Experience | Possible Solutions |
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Screen image is too small | Image is centered on screen, but does not fill entire viewing area |
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Cannot adjust the monitor with the buttons on the front panel | OSD does not appear on the screen |
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No Input Signal when user controls are pressed | No picture, the LED light is white. |
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The picture does not fill the entire screen. | The picture cannot fill the height or width of the screen |
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No image when using DP connection to the PC | Black screen |
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Specific Symptoms | What User Experience | Possible solution |
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USB interface is not working | USB peripherals are not working |
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High Speed USB 3.0 interface is slow. | High Speed USB 3.0 peripherals working slowly or not working at all |
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