ECS: OBS: Test Dial Home failing after upgrade to OBS 4.0

Summary: Issue with ECS Test Dial Home failing on OBS (ObjectScale) 4.0. This is resolved by enabling Managed File Transfer (MFT) on Policy Manager version 5.x.

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Symptoms

Observed Issues

The following issues were observed after upgrading from 3.8 to 4.0:

  • ECS Test Dial Home fails when Policy Manager is enabled.
  • ECS Test Dial Home succeeds when Policy Manager is disabled.
  • ECS Test Dial Home fails when using Secure Connect Gateway (SCG) with Policy Manager Devices Under Policy setting enabled for certain devices.
  • ECS Test Dial Home succeeds when the device is removed from the Policy Manager Devices Under Policy setting.

Below is an example of the Test Dial Home failing with Policy Manger enabled:

example of the Test Dial Home failing with Policy Manger enabled

Specific Error Scenarios

The following specific error scenarios were observed:

  • With SCG and Policy Manager version 5.x, and OBS 4.0, Test Dial Home fails unless MFT File Upload is enabled in Policy Manager.

Cause

Root Cause

The issue lies between Policy Manager allow/deny settings.

  • The Policy Manager Devices Under Policy setting is the root cause of the issue.
  • The setting enabled allows Test Dial Home to succeed on ECS 3.8. However, with OBS 4.0, this denies the connectivity.

Specific Conditions

The issue is specific to SCG/Policy Manager version 5.x and OBS 4.0.

  • The MFT File Upload setting must be set to Allow to filter though ECS test dial homes.

Resolution

Resolution Steps

To resolve the issue, follow these steps:

  • Allow MFT File Upload in the Policy Manager to enable ECS test dial homes.

Step-by-Step Configuration

Perform the following configuration changes:

  • Allow MFT File Upload in Policy Manager:


Allow 'MFT File Upload' in Policy Manager   

Verification

After completing the resolution steps, verify that the issue is resolved:

  • Run an ECS test dial home to ensure that it succeeds.
  • Check the logs for any errors or issues related to Policy Manager or SCG.

Run an ECS test dial home to ensure that it succeeds

Ensure that the Devices Under Policy setting is configured correctly to avoid any security risks.

Affected Products

ECS, ObjectScale
Article Properties
Article Number: 000333334
Article Type: Solution
Last Modified: 09 Sept 2025
Version:  2
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