SourceOne Offline Access - Restore on COPY/Restore on MOVE does not work with Offline access while doing moves outside Outlook store
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Symptoms
Currently Restore on COPY/Restore on MOVE outside Outlook store is not supported by SourceOne Offline Access.
Restore on COPY/Restore on MOVE does not work with Offline Access while doing moves outside Outlook store.
Restore on COPY/Restore on MOVE does not work with Offline Access while doing moves outside Outlook store.
Cause
SourceOne development team cannot improve this behaviour as Microsoft implemented software changes since Outlook 2010, that won't allow Offline Access software to gather important properties to perform the restore of Shortcut messages outside Outlook store.
Resolution
This is not currently supported by SourceOne Offline Access due to changes made by Microsoft.
As a workaround you can use the following procedure.
-- Open the shortcut message you need move/copy outside Outlook store.
-- Go to File > Save As, select the location where you want to save the message.
-- Once you complete this process you will have a restored message.
As a workaround you can use the following procedure.
-- Open the shortcut message you need move/copy outside Outlook store.
-- Go to File > Save As, select the location where you want to save the message.
-- Once you complete this process you will have a restored message.
Affected Products
SourceOne Offline AccessProducts
SourceOne Email Management, SourceOne Offline AccessArticle Properties
Article Number: 000059723
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 4
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