Continuous EAP Prompts in Dell Encryption Personal

Affected Products:

• Dell Encryption Personal
• Dell Data Protection | Personal Edition

Affected Versions:

• v8.13 to 8.15

Not Applicable

The user may be continuously prompted for their Encryption Admin Password (EAP), after upgrading to Shield version 8.13 through 8.15.

Sometimes the shield may incorrectly identify a Hardware Crypto-Accelerator module is installed in the computer.

If this occurs you see the following log entries in the shield log, C:\ProgramData\Dell\Dell Data Protection\Encryption:

SystemProvision: 766 I] Enc Accel Provisioning - Begin
SystemProvision: 782 H] Enc Accel Provisioning - Is GPE installed and available for use? - TRUE
SecurePwd.cpp: 585 E] Secured password is already UNLOCKED.
GPEDevice.cpp: 76 E] Failed to take GPE ownership [result=0x5], "DCR_NOT_FOUND"
SystemProvision: 800 E] Enc Accel Provisioning - Failed to provision GPE because it is already owned with EAP different than the current one. Clear your GPE lifecycle!!!!

If you believe that the computer did not ship with a Hardware Crypto-Accelerator module, then this issue may be resolved by creating the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ST7007

Creating a .reg file with the following contents, then importing it into the registry automatically creates the required key:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ST7007]
"AddedManually"=dword:00000001

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.