PDM: Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found

Summary: PDM falla con el siguiente error: Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

El servidor Avamar se actualizó de 19.4 a 19.7.
PDM falla con el siguiente mensaje; 
Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found.

Error en deploymanager.log
 
INFO  [ost-startStop-1][   util.MCCipherUtil#   getResultValue]: getResultValue:rabbitmqAP
 INFO  [ost-startStop-1][   util.MCCipherUtil#cryptValueByXPath]: xPath://entry[@key='rabbitmqAP']
 INFO  [ost-startStop-1][   til.MCCipherUtil#      getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
 ERROR [ost-startStop-1][   util.MCCipherUtil#      getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
 ERROR [ost-startStop-1][   util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
 ERROR [ost-startStop-1][   util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
 ERROR [ost-startStop-1][   util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
 ERROR [ost-startStop-1][   util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
 INFO  [ost-startStop-1][   util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false

Error en mcserver.log
 
[RMI TCP Connection(55)-x#1079] com.avamar.mc.pdm.ProxyDeploymentManagerService.submitJsonWithRetry
WARNING: Failed (https://localhost:8543/deploymanager/auth/logout)(attempt 3 of 3): Failed with HTTP error code : 404
  additional information : 
HTTP Status 404 342200223 Not Foundbody {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;backg round-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}

HTTP Statu s 404 342200223 Not Found


Type Status Report

Message The requested resource [/deploymanager/auth/logout] is not available

Description The orig in server did not find a current representation for the target resource or is not willing to disclose that one exists.


Apache Tomcat

[RMI TCP Connection(55)-x#1079] com.avamar.mc.pdm.ProxyDeploymentManagerService.logFailure WARNING: uri=https://localhost:8543/deploymanager/auth/logout, header=, body=null [RMI TCP Connection(55)-x#1079] sun.rmi.server.UnicastServerRef.logCallException FINE: RMI TCP Connection(55)-x: [x] exception: com.avamar.asn.service.ServiceException: Failed with HTTP error code : 404 additional information : HTTP Status 404 342200223 Not Foundbody {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;backg round-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}

HTTP Statu s 404 342200223 Not Found


Type Status Report

Message The requested resource [/deploymanager/auth/login] is not available

Description The origi n server did not find a current representation for the target resource or is not willing to disclose that one exists.


Apache Tomcat

at com.avamar.mc.pdm.ProxyDeploymentManagerService.getAllTasks(ProxyDeploymentManagerService.java:451) at sun.reflect.GeneratedMethodAccessor109.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:61) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at com.sun.proxy.$Proxy98.getAllTasks(Unknown Source) at com.avamar.mc.pdm.ProxyDeploymentManagerServiceContext.getAllTasks(ProxyDeploymentManagerServiceContext.java:72)

Cause

Este es un problema de software.

Resolution

1) Inicie sesión en el sistema operativo avamar Utility Node como usuario raíz.

2) Cambie el permiso de preferences.dtd 
chmod 444 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd 

3) Reinicie el servicio tomcat 
tomcatctl stop
tomcatctl start 

Affected Products

Avamar
Article Properties
Article Number: 000207337
Article Type: Solution
Last Modified: 26 Jul 2023
Version:  2
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