Dell VxRail and RecoverPoint for Virtual Machines: VxRail Precheck Detects Incompatible Version of RecoverPoint for Virtual Machines

Summary: VxRail precheck detects incompatible version of RecoverPoint for Virtual Machines, although the RecoverPoint for Virtual Machines is updated with a compatible version.

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Symptoms

VxRail precheck detects incompatible version of RecoverPoint for Virtual Machines, even though the RecoverPoint for Virtual Machines is updated with a compatible version. 
"Current RP4VM(RecoverPoint for Virtual Machine) is incompatible. Current version x.x.x.x. 
Expected version x.x.x.x. Pre-check of the update completed but an error was found. See checklist for detail."
  
VxRail precheck detects incompatibility issues with RecoverPoint for Virtual Machine
Figure 1: VxRail precheck detects incompatibility issues with RecoverPoint for Virtual Machine.

NOTE: The Current RecoverPoint version shown in the error above may differ.

Cause

When looking at the VxRail debug log, you see below details under vCenter extensions:
 
VxRail debug log details regarding extensions on vCenter
Figure 2: VxRail debug log details regarding extensions on vCenter.
 
Looking at MOB, you find the below details under:
  • Access MOB https://vCenterIP/mob
  • Click on the following hyperlinks: Content > ExtensionManager > com.emc.recoverpoint.vwc > description
vCenter MOB details regarding RecoverPoint old extension
Figure 3: vCenter MOB details regarding RecoverPoint old extension.
 
NOTE: The error on VxRail upgrade prechecks may also be related to a nonupgraded RecoverPoint Plugin server.
  • Click on the following hyperlinks: Content > ExtensionManager > com.dell.recoverpoint.vc.h5plugin > description
Plugin details present in MOB
Figure 4: Plugin details present in MOB

From vCenter Client Plugins, you may see the same version details.
 
vCenter Plugin details showing a non supported RecoverPoint plugin version for VxRail upgrade
Figure 5: vCenter Plug-in details showing a nonsupported RecoverPoint plug-in version for VxRail upgrade.

The error message presented during VxRail upgrade prechecks can be related to:
  1. An old RecoverPoint Plugin or Extension registered with vCenter.
  2. The HMTL5 Plugin is not upgraded, therefore the version is lower than required for RecoverPoint 5.3.3.x
 

Resolution

To resolve this issue: 
If the issue is related to: 
  • An old RecoverPoint Plugin or Extension being registered with vCenter:
  1. Access MOB https://vCenterIP/mob
  2. Click on the following hyperlinks: Content > ExtensionManager 
  3. Select Unregister extension
  4. Enter the Value com.emc.recoverpoint.vwc or com.dell.recoverpoint.vc.h5plugin in extensionKey 
  5. Press Invoke Method
  6. Logout from MOB
  • The HMTL5 Plugin is not upgraded, therefore the version is lower than required for RecoverPoint 5.3.3.x:
  1. In the RecoverPoint for VMs HTML5 plug-in for vSphere Client, click System > Administration
  2. Click Actions > Upgrade plug-in server
  3. Select the upgrade Bundle for the Plugin and Upgrade
Plugin server upgrade details
Figure 6: Plugin server upgrade details
 
NOTE: Sometimes, after upgrading the HTML5 Plugin server to the supported version, the MOB details may see the previous version. If so, you must Unregister extension from the MOB, see actions stated in resolution for "An old RecoverPoint Plugin or Extension being registered with vCenter."
Article Properties
Article Number: 000209521
Article Type: Solution
Last Modified: 20 Sep 2023
Version:  6
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